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Reviewed August 15, 2019

Nice hotel with spacious rooms. Across street from the street from the Hynes Convention Center. You can walk thru the Sheraton Hotel to get to convention center. There are plenty of shops and restaurants nearby. Hotel breakfast was nice. Staff was efficient and friendly. $3 shuttle to Logan airport. Free shuttle from airport to convention center. Cab is ~$35.

Date of stay: August 2019
Trip type: Traveled on business
2  Thank cstayedatcoolsprings
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HiltonBackBayBoston, Manager at Hilton Boston Back Bay, responded to this reviewResponded August 16, 2019

Thank you so much for your comments. We at Hilton Boston Back Bay pride ourselves with superior service and we appreciate the feedback of our valued guests. Best wishes to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2019

The Hilton Boston Back Bay hotel has great customer service, nice clean rooms and great staff. Concierge was amazing, recommended great place for dinner, helped us reserve the trolley tour and when we asked about a place to warm up left overs, they sent a microwave to the room. We enjoyed our stay and would definitely stay at this Hilton property again.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank ELBanner
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HiltonBackBayBoston, Guest Relations Manager at Hilton Boston Back Bay, responded to this reviewResponded August 16, 2019

Thank you so much for your comments. We at Hilton Boston Back Bay pride ourselves with superior service and we appreciate the feedback of our valued guests. All comments are shared with the departments affected by the responses received. I am sure the team will be excited to hear how they have succeeded in making your stay a memorable one. The next time you visit Boston, please allow us to welcome you back with the same great service you are accustomed to.
Thank you for your feedback and best wishes to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019 via mobile

Facilities are good. Staff tries really hard but overwhelmed by the number of guests. Checking in was very slow and minimally staffed. A lot like a traffic jam on a beautiful road. Service is a distinguishing mark.

Date of stay: August 2019
Trip type: Traveled on business
3  Thank MyLifeTraveler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HiltonBackBayBoston, Guest Relations Manager at Hilton Boston Back Bay, responded to this reviewResponded August 14, 2019

Thank you so much for your comments. We at Hilton Boston Back Bay pride ourselves with superior service and we are so sorry that we fell short with your visit to Boston. All comments are looked at seriously and we always present the comments to the departments affected by the responses received from our valued guests. We are very sorry we did not meet your expectations and would appreciate the opportunity to redeem ourselves at your next visit to Hilton Boston Back Bay.
Thank you for your feedback and best wishes to you.

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Reviewed August 13, 2019

The room was large and very clean.
Location is very central in the back bay area with easy access to public transport and a host of shops and restaurants nearby.
Will definitely be looking to stay here next time i'm in Boston.
No noise pollution late at night despite the location.

Room tip: Ask for a room closer to ground floor as there were only 3 lifts with a lot of traffic
Date of stay: June 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank robalexander_TA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HiltonBackBayBoston, Manager at Hilton Boston Back Bay, responded to this reviewResponded August 14, 2019

Thank you so much for your comments. We at Hilton Boston Back Bay pride ourselves with superior service and we appreciate the feedback of our valued guests. I am sure the team will be excited to hear how they have succeeded in making your stay a memorable one. The next time you visit Boston, please allow us to welcome you back with the same great service you are accustomed to.
Thank you for your feedback and best wishes to you.

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Reviewed August 12, 2019

My husband and I had a great experience at the Hilton Back Bay. This is a step above a normal business class hotel. I'd call it Business/Boutique. It is far smaller than the Sheraton across the street so it has a small, intimate vibe. Looks like it had been renovated fairly recently and looks very high end and beautiful. The staff were amazing. Our initial reservation was for two queens because they didn’t have king rooms available, but they accommodated us the next day with a fantastic king room on an upper floor overlooking the Charles River. They really took care of us.

Location couldn’t be better if you intend to spend time in the Back Bay, but downtown and the historical sites are just a short subway ride away. If you go across the street, you can connect to the Prudential Center Shopping Center through the Sheraton. Tons of food options. This was also helpful when It rained one day while we were there. On the opposite side is the Prudential T stop. Or you can walk the five minutes to the Hynes Convention Center T stop. The Hynes Convention Center is also right across the street. Again you can connect through the Sheraton or walk around the corner. Berkley School of Music is practically next door. The Christian Science Center is also right around the corner. Quick and easy access to the South End with all the great food options and shopping.

Date of stay: June 2019
3  Thank pkdesign
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Doug K, General Manager at Hilton Boston Back Bay, responded to this reviewResponded August 12, 2019

Thank you so much for your comments. We at Hilton Boston Back Bay pride ourselves with superior service and we appreciate the feedback of our valued guests. I am sure the team will be excited to hear how they have succeeded in making your stay a memorable one. The next time you visit Boston, please contact us and we will make sure to welcome you back with the same great service you are accustomed to.
Thank you for your feedback and best wishes to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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