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“Convenient location in Boston”

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Hilton Boston Back Bay
Ranked #50 of 84 Hotels in Boston
Certificate of Excellence
Reviewed October 18, 2013

Stayed here for 3 nights in September with friends. I found it to be a convenient location and we got to it on transit from the airport very easily. We were able to have our luggage locked up at the hotel as we arrived at 11am and then proceeded to sightsee getting on the bus out to Harvard. Service at the hotel was good, beds comfortable and room quiet. Across the road and through the Sheraton was a shopping centre (Hynes I believe). On 2 of the 3 days we literally walked the City on the Freedom trail, getting to the US Constitution and all the main sightseeing areas - great to be able to do this on foot and if you weren't able to walk it all then there's always the Charlie card for purchase. Loved Boston

  • Stayed: September 2013, traveled as a couple
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Thank LateTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this reviewResponded October 22, 2013

Thank you so much for taking time to share your experience with us at the Hilton Boston Back Bay. We are very glad to hear that you were able to put our convenient location to use and got to explore the heart of Boston. We hope to see you back here soon!

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1,699 - 1,705 of 2,910 reviews

Reviewed October 18, 2013

We stayed at the Hilton before we flew back home. The hotel was clean and comfortable and very central. The reception was very helpful and the free wifi down in the lobby very fast. It was not worth paying for it in the room though because it appeared to be very slow. When we complained they were only too pleased to refund us. No problem.

  • Stayed: June 2013, traveled with friends
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Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this reviewResponded October 22, 2013

We are very pleased to hear that you enjoyed your stay with us here at the Hilton Boston Back Bay. Thank you very much for your kind regards and please think of us should you come back to the Boston area!

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Reviewed October 17, 2013

Had a great stay at this Hotel. Good location, not too far from Cheers bar and Boston Common which are both within walking distance or jump on the transit at the Prudential Center for access to most of Boston, a 7 day ticket for the transit can be purchased which includes access to and from the Airport so very cheap way to travel around Boston. You can also access the Hop-On Hop-Off Trolley sightseeing tour across the road outside the Sheraton. Nice spacious room on the 11th floor had a great coffee maker and extra coffee or milk available at reception. Nice welcoming staff who were great arranging anything required. Infused water in reception area available free. No Wi-Fi in room but free in small lounge area which also had computers with printer to allow on-line check-in and printing of boarding cards.

  • Stayed: October 2013, traveled with family
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Thank Taylor_SE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this reviewResponded October 22, 2013

Thank you so much for taking the time to write about your recent experience staying with us at the Hilton Boston Back Bay. We are very pleased to hear that you were able to take advantage of our convenient location and got the chance to explore the heart of Boston. We certainly hope if you are ever in the Boston area again you will stay with us!

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Reviewed October 17, 2013

My husband and I stayed here for one night before joining our New England Tour.
The room had a standard Hilton layout and was clean and well presented. The front desk service was professional and we were checked in promptly with our luggage arriving with us in a timely manner.
The one niggle we did have was the noisy lifts. Although we were some 3 or 4 rooms from them the noise was incredible. At first we thought it was the trains at Back Bay Station but soon realised that unfortunately it was the lifts. If we had been staying any longer we would have asked to change rooms.
A stay at this hotel is ok, but not value for money in my opinion. You can find a more up to date hotel out there for a much cheaper price.

Room Tip: Ask for a room away from the lifts.
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  • Stayed: October 2013, traveled as a couple
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1  Thank Chigley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this reviewResponded October 22, 2013

I’m sorry we were not able to provide you with a completely satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about noise. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in Boston

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Reviewed October 16, 2013

Had fantastic stay at this hotel!! Gorgeous room, comfy beds & a great coffee maker. The pool was lovely & opened at 5am in the morning. This enabled me to swim some lengths in the morning which was a great start to each morning there. The lemon & orange infused water in the reception area was a lovely touch. Would highly recommend this hotel & will definately return.

  • Stayed: October 2013, traveled with friends
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1  Thank Cat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this reviewResponded October 17, 2013

We are thrilled to hear that your stay with us at the Hilton Boston Back Bay exceeded your expectations! Thank you for taking the time to write a review of your experience with us and we are very glad you were able to take advantage of our facilities and enjoyed the fruit-infused water in the lobby. We hope to see you again in the future should you return to the Boston area!

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Reviewed October 15, 2013

It's in a good location and as you'd expect from this type of hotel, big and impersonal. We asked for and got a room on a top floor which had lovely views of the river and city. It was clean and comfortable with everything you need supplied and the staff, with one exception, were helpful and professional.

I'd rate it 4 stars but as other reviews mention its noisy. There was a very loud noise from outside all the time, we thought it was an air conditioner from another room or the Pru across the way. Also the sound proofing was bad both for people passing the room and next door rooms.

Room Tip: A top floor for the view
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  • Stayed: October 2013, traveled as a couple
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1  Thank 45lmkf89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this reviewResponded October 17, 2013

Thank you for taking the time to write a review of your experience with the Hilton Boston Back Bay. We are very glad to hear that you enjoyed the view in your room and were pleased with your accomodations. Your satisfaction is very important to us and we appreciate your feedback about the noise level you experienced. Thank you again and we hope to see you soon!

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Reviewed October 15, 2013 via mobile

Great service in general. Good pool gym and hot tub. Very helpfully found some milk at 5am for my jetlagged little boy.
A little understaffed at the check-in counter, frequently had to wait to be served: also no-one and no cart available to help us unload the car on arrival. Starbucks in foyer staffed by very helpful and friendly staffer.

  • Stayed: October 2013
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1  Thank AlexanderMarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this reviewResponded October 17, 2013

Thank you for sharing your experience and taking time to write a review of your stay with the Hilton Bostn Back Bay. We hope you were able to take advantage of our convenient location and are glad to hear you had a great experience with our Starbucks' staff. We appreciate your comments and hope to see you again in the future!

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Additional Information about Hilton Boston Back Bay

Address: 40 Dalton St, Boston, MA 02115-3155
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Boston
#45 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Price Range: $157 - $677 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Back Bay 4*
Number of rooms: 385
Official Description (provided by the hotel):
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more   less 
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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