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“Nice hotel”

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Hilton Boston Back Bay
Ranked #53 of 83 Hotels in Boston
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel”
Reviewed October 4, 2013

This is a very nice hotel in the heart of the city near to NEU and lots of shopping and dining. I have stayed here many times and the staff and facilities are very nice - the bar could use a little more mood lighting but that is my only complaint - enjoy

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 178cindym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, October 8, 2013
Thank you for taking the time to post a response of you and your family's experience at the Back Bay Hilton! I appreciate your very kind comments and that you have continued to come back to stay with us. We look forward to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Aberdeen, United Kingdom
Level 6 Contributor
89 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed October 3, 2013

Late evening arrival from the airport by taxi $30. Excellent room 1501 with coffee maker,fridge and safe. Perfect location for walking around,dining & visiting Ritzinger Park with its music etc at the weekend. Tried the Philly cheesesteak sandwich, very good. Used the hop/on trolley & went on the 3 hour Whale cruise but NO whales, given a "raincheck" ticket to use sometime. Went on a Foliage Tour by bus, very pretty but it all shot by too quick. Used the Go Boston shared shuttle to return to the airport excellent service.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sousse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, October 8, 2013
Thank you for taking the time to post a response of your experience at the Back Bay Hilton! I appreciate your very kind comments and I will be sure to share your feedback with the hotel. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level 2 Contributor
6 reviews
Reviewed October 2, 2013

The hotel staff were lovely and very helpful. Accommodation was good, clean and comfortable. Breakfast choices were good. Useful having Starbucks in house too to grab quick snacks. Location was good. .

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JillBurghardt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, October 8, 2013
Thank you for the positive review. I'm so glad that you had a great time here at the Back Bay Hilton with your family and put the Starbucks in our lobby to good use! We hope to have the opportunity to welcome you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richardson, Texas
Level 5 Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 2, 2013

We visited Boston to soak up the History and a trip to Fenway Park. Hilton Back Back was the perfect area of town, we were able to walk to all our destinations and felt like we were pro's after we road the "T" a couple of times. The Staff at the desk, the bell service were all very friendly and helpful. We arrived at about 12noon and our room wasn't ready but the bell service held our bags for us so we could spend that time discovering Boston instead of waiting in the lobby. This was a very enjoyable trip partially because Hilton Back Bay. Check-in / Check-out was easy experience.

Room Tip: Next time I might have requested a Higher floor with a view
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, October 8, 2013
Thank you for the positive review. I'm so glad that you had a great time here at the Back Bay Hilton and more importantly – enjoyed exploring the wonderful history of Boston! We hope to have the opportunity to welcome you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, New Zealand
Level 6 Contributor
104 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 1, 2013

We spent one week in September at this hotel and when comparing the price and facility this hotel does not hit the quality mark for the expensive price charged.

I would compliment management on the initiative of introducing excellent pillows. This makes a positive difference. The rooms could do with an upgrade and having travelled around the world on this trip I would suggest that management take a trip to Honk Kong hotels to see the high standard being achieved over there.

The location of this hotel is excellent and it's a sort walk to some good restaurants and bars.

The restaurant staff were very good indeed being attentive to all clients but the food could be improved.

Overall this hotel is ok but overpriced for what is on offer

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pacific2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, October 8, 2013
Thank you for taking the time to write a review about your recent stay at the HIlton Back Bay. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 30, 2013

Stayed there for 5 days to visit Boston - rooms are nice and well prepared - especially the reclining chair that enables me to fall in asleep at any time to adjust my jet lag. The hotel is located very close to major restaurant&bar area and shopping area, as well as MIT (10 min walking distance) and Harvard, and it is less than 20 minutes driving distance from the airport.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aaron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, October 8, 2013
Thank you for taking the time to post a response of your experience at the Back Bay Hilton! I appreciate your positive comments and I will be sure to share your feedback with the hotel. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ctyadmcc
Level 6 Contributor
199 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed September 29, 2013

Had an easy check-in and went to my room on the 10th floor. The room was bigger than I expected, it very good condition, had an adequate bathroom and I appreciated the refridgerator. The bed was plenty comfortable, although I thought the pillows were a bit too big. My view was not good - just a parking garage and the side of a building. I'd request a higher floor room next time. The room was quiet and stayed dark in the morning. The executive lounge was on the lobby level and had numerous TV's all showing different channels. This was great on a football Saturday! The lounge had good snacks and drinks available all the time. The location was very convenient to the conference hall and a manageable walk to Fenway. I stayed in the Sheraton across the street the previous 2 nights. It was a little better, and I had a much better view, but the cost was higher as well. I'd have no problem returning the this Hilton property.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctyadmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, September 30, 2013
I am delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations. Your many wonderful compliments of the hotel are sincerely appreciated! We look forward to welcoming you back to Boston soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Boston Back Bay

Property: Hilton Boston Back Bay
Address: 40 Dalton St, Boston, MA 02115-3155
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Boston
#45 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Boston Back Bay 4*
Number of rooms: 385
Official Description (provided by the hotel):
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more   less 
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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