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“Location, Location, Location !”

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Hilton Boston Back Bay
Ranked #54 of 83 Hotels in Boston
Boston, Massachusetts
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Location, Location, Location !”
Reviewed April 1, 2013

The Hilton Back Bay has it all when it comes to location. You are in the middle of Back Bay, and very close to important venues like the Hynes Convention Center, Prudential Center, Copley Place, Newbury Street, Symphony Hall, and the list goes on.

We found the rooms to be large, and the bathrooms well stocked with basics. The complex is very clean, and the fitness center and pool are a good size, and well trended to.

If I have to make a suggestion, it is that (3) elevators are barely enough for a busy hotel that has 26 floors. In addition, it is a rare weekend that finds this area not buzzing with activity. if you are looking for a more mellow weekend hotel, I would recommend the Hilton Financial Center.

The hotel offers room service, but at this location you are surrounded but plentiful dining options, and a Trader Joe's, and a 24/7 Shaws only a few blocks away.

Room Tip: Choose the Hilton Financial Center for a more laid back weekend.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krapug1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, April 3, 2013
I appreciate your review of your recent experience at our hotel! It is through such feedback that we are able to continually improve our property to meet and exceed the needs of our guests. We look forward to welcoming you back to Boston in the near future!
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  • Cleanliness
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County Armagh, United Kingdom
Level Contributor
140 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed March 31, 2013

Here for Irish dancing which was on nearby and we were glad to be slightly removed. If you can, try to get a corner room which gives you more space for ten dollars a night. Prepare for all the state taxes too when you get your bill. Staff were ok, rooms very clean and well equipped. Look out for the doorman who was the double of "blakey" from "on the buses". When you enter the Sheraton over the street you can travel under glass all the way to Copley square if you wish. Pool was good with lots of free towels. Grab some free headphones and fruit there too.

Room Tip: Corner room as high up as you can
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, April 3, 2013
Thank you for sharing details about your stay with us. It is through such feedback that we are able to continually improve our property to meet and exceed the needs of our guests. I am very happy to see you had such a great stay with us and I hope you were able to enjoy Boston while you were here for the Irish Step World Championships! We look forward to welcoming you back to Boston in the near future!
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Santa Rosa, CA
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 31, 2013

I have stayed here several times while visiting my daughter who goes to Northeastern which is just a few blocks away. I have always found it to be quite nice, and it is in a great location, close to shops and restaurants. This time, however, I was disappointed. The room was too warm (apparently the entire hotel is on either the heater OR the air conditioner), they didn't have a fan, the shower never got hot, they didn't have a wine opener in the room, and none at the front desk, and none to purchase. I had to borrow a broken one from the bar, after waiting several minutes for the bartender to acknowledge my presence. Later in the evening, we tried to go to the restaurant for dessert, but after waiting for several minutes at the entrance to the restaurant, the a different bartender didn't seem too interested in telling us the dessert options, so four of our guests opted to leave. Then, my daughter ordered a slice of cheesecake to be delivered to our room. We received a very small slice of Costco comparable cheesecake for $18. Plus, there are no options to watch movies in the room. All in all, this was a very disappointing stay, and I will be looking at alternatives for my next visit to Boston.

Room Tip: Agree with another poster - stay at the Sheraton across the street or the Marriott nearby.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Priscilla V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, April 3, 2013
Thank you for reaching out to share your recent experience with us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we sincerely apologize for the missteps in service you encountered and for the frustration you must be facing. We are dedicated to ensuring your satisfaction and will use your comments as we constantly look for ways to improve our guests' experience. We hope to have another opportunity to show you the quality hospitality you have come to expect from us the next time you visit your daughter in the area.
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US
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 30, 2013

Not the best experience. We were college visiting. We stayed in 2 other towns, both Marriott properties and its easy to see why Marriott is winning the hotel wars. We are Hilton Silver level members. No express check in line, wife and I had reservations. They gave us a room designed for single occupancy. That meant a bathroom so small that you could not open the door and use the toilet simultaneously. The mattress was very good. Frankly the best thing about the stay. They charged us for WiFi. What good is being a Silver member if there is no express check in or Wifi. ?? Only other plus was the waiter in the restaurant. Good food and great service for breakfast.

Room Tip: Stay at the Sheraton across the street.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank family_guy82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, April 3, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your input on our room appointment and service and apologize you were not pleased with our experience. Please know that we value you as HHonors members and we will keep your comments in mind as we look for new ways to improve our guests' satisfaction. We hope you will return to stay with us the next time you are in the area so we may show you the improved quality hospitality you expect and deserve from our brand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, NE
Level Contributor
576 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed March 28, 2013 via mobile

I've stayed at this hotel a few different times. It continues to exceed expectations, primarily based on the incredible level of friendly service. I typically stay at Hilton family hotels and I've yet to stay in one that is so intentional about providing exceptional service. The location is perfect with hundreds of great restaurants and shops within easy walking distance. It's also just a quick 15 minute taxi to Logan. Great stay!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jski529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, April 3, 2013
Thank you for taking a moment to review your recent stay with us. I am very happy to see you were able to experience true Hilton Hospitality! We look forward to welcoming you back to Boston in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 24, 2013 via mobile

We only stayed one night but it was a nice, clean, convenient, staff was pleasant and helpful to questions we had. I'm sure if you're looking for luxury this would not be it but it's nice!!! Getting a cab was easy because it snowed 5-6 inches through the night and it seemed to not bother the Bostonians!!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Funkyme1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, March 26, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re happy to see you enjoyed your stay! We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
187 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed March 22, 2013

stayed here over st. patrick's day weekend. i booked the room through priceline package with united airfare (room was about $240 for 1 night). we checked in around 3pm, they pulled up my reservation immediately through priceline.com and gave me the key. the room was clean and tidy. the bathroom was nice, although a little small. the room had a flatscreen TV, desk/study, and lounge chair. there was also

i enjoyed my stay at the hotel. the staff was friendly, the room was nice and cozy and they have free internet in the lobby.

location was hard to beat. it is just minutes away from the hynes convention center. it is walking distance to boylston street and newberry st.

i would recommend this hotel to anyone looking for a good hotel to stay in near back bay.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carmen1318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, March 26, 2013
Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and appreciate your time and input on our property layout and amenities.We hope to have another opportunity to serve you, if your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Boston Back Bay

Property: Hilton Boston Back Bay
Address: 40 Dalton St, Boston, MA 02115-3155
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Boston
#45 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Boston Back Bay 4*
Number of rooms: 385
Official Description (provided by the hotel):
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more   less 
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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