Staying here now. Hilton HHonors Diamond member. Booked a "river view suite". Inquired about an upgrade at check in, was told flat out no. Got to room, it is NOT a suite. It is in fact, tiny and smells awful. Too late to complain, need to get sleep before work.
Was supposed to stay here 4 more nights this week, plus all next week. Will likely checkout and go elsewhere instead. Very disappointing to be treated so poorly when I have such brand loyalty.
- Official Description (provided by the hotel):
- All-suite Boston hotel located on the banks of Charles River just minutes to Harvard University and Harvard Square. Enjoy an array of amenities in our 308 suites with separate living and sleeping areas, full sofa beds, refrigerators, and Flat Screen TVs. Complimentary basic wireless Internet is available throughout the hotel (faster speeds are available for a fee). As the only hotel that offers complimentary shuttle service to both Boston and Cambridge - you will enjoy the best of both worlds when you stay with us. ... more less
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- Also Known As:
- Doubletree Suites By Hilton - Boston Hotel Boston
- Doubletree Hotel Boston
- Doubletree Boston