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“Great service”

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Boston Marriott Long Wharf
Ranked #38 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Hanover, New Hampshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great service”
Reviewed October 14, 2013 via mobile

Picked for location, it was the service that was outstanding. Front desk, concierge, bellman, valet, just searching for lobby bathroom - helpful. Wonderful treat for daughter's birthday left in the room. Will be back!

Stayed October 2013, traveled with family
Helpful?
Thank Kathleen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor A, General Manager at Boston Marriott Long Wharf, responded to this review, October 25, 2013
Thank you for choosing our hotel for a special occasion such as your daughter's birthday. I am glad that we were a part of such an enjoyble time in Boston. I will share you remarks regarding great service with the departments mentioned. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,050 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (496)
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English first
New York, New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2013

Not only is this hotel in an ideal location (on Long Wharf, near business district, near shopping, walking distance to Theater district and Boston Common, Blue Line T service, views of Logan airport, Aquarium on site with IMAX theater) but the hotel is very clean, has excellent customer service and large rooms. The onsite dining is excellent, as are the numerous restaurants around the area. I cannot say enough about the quality of this hotel. It is pricey and I think it provides a good value.

Room Tip: No comments
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
250 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 11, 2013

This hotel certainly is located in a top spot for visiting Boston. Directly across the street from Quincy Market, a few blocks from the North End and right on the water on one side and the greenway on the other.

My room was spacious, and looked out over Atlantic Ave, it was quiet and comfortable. The fitness center was large and had a lot of equipment, and while I didn't use the pool, it looked quite inviting and included a rooftop deck right off it's doors.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StacyInDC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor A, General Manager at Boston Marriott Long Wharf, responded to this review, October 25, 2013
Thank you for your review of our hotel. Our fitness center was recently expanded and renovated so there is always enough equipment for our hotel guests! Next time you must try the pool.
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Oslo
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 10, 2013

We stayed here for 2 nights with our 11 month old baby. Spacious rooms, so no problem to fit the baby crib. Very nice pool and gym area, with a great view to the port.
The hotel really lives up to the Marriott standard in all ways - service, standard, location etc.
Perfect location for exploring the city, as you can walk to most of the sights and enjoy the great views of the bay!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Solveig82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor A, General Manager at Boston Marriott Long Wharf, responded to this review, November 21, 2013
Thank you for your recent review. I am happy to see that the room, pool, location and service met your needs and you had an enjoyable experience. We do hope to see you again in the future.
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Raleigh, NC
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 8, 2013

This hotel was beautiful with great views of Boston Harbor and the park next door. Fanastastic location. Just a walk downstairs to the Aquarium subway stop and most major tours stop right in front of the hotel for pick-up. Many historical sites within walking distance,Faneuil Hall is across the street! Highly recommend going to Sam LaGrassa's for awesome sandwiches (use the take-out window though, very busy!) I also got a great deal on this hotel from Priceline the week before we went to Boston, couldn't beat it for $100!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CurliQk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor A, General Manager at Boston Marriott Long Wharf, responded to this review, November 21, 2013
Sounds like you had a great experience at our hotel and surrounding areas. You even found Sam Lagrassa's which happens to be one of my favorite places!
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MA
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 6, 2013

Celebrating my husband's birthday was made twice as nice following a phone call to the Marriott Long Wharf to inquire if I could upgrade our room to insure that we would have a King Bed and ocean view. The 2 women who helped me were outstanding and came up with the perfect solution. My husband is a Marriott Rewards member, so we were able to combine miles plus cash to stay in the beautiful Long Wharf Suite. We loved it!! The location of the hotel is superb, the staff was so accommodating and helpful and even the weather cooperated. We could not have asked for a better weekend and thank everyone at the Long Wharf for creating a birthday my husband will never forget!! Thank you!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobeTrotterMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeist, Utrecht, Netherlands
Level Contributor
180 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 6, 2013

We enjoyed a business meeting here. I really like to location on the water, and we all the tourist activity at the harbour in front. Just a stroll into town. A great gym (we went running outside with, also easy to get to the bridge loop along the Charlston river). A vivid bar, nice and airy. Pleasant open atmosphere, clean an tidy rooms, best beds to sleep on. Nothing to complain about.

Room Tip: A room on the harbour side with view is nice. Make sure not to be located next to the entrance to th...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frans K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor A, General Manager at Boston Marriott Long Wharf, responded to this review, October 7, 2013
Happy to see that you enjoyed your experience while staying at our hotel. We often receive positive remarks regarding our new gym and restaurant. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boston Marriott Long Wharf

Property: Boston Marriott Long Wharf
Address: 296 State Street, Boston, MA 02109
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in Boston
#20 Green Hotel in Boston
#24 Business Hotel in Boston
#29 Romantic Hotel in Boston
#29 Luxury Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Boston Marriott Long Wharf 4*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to the Boston Marriott Long Wharf, located on Boston Harbor at the historic Long Wharf in downtown Boston. Our Boston, Massachusetts hotel features 400 hotel rooms, 11 hotel suites, a concierge lounge with harbor views, and Oceana Restaurant that serves fresh seafood cuisine. ... more   less 
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Also Known As:
Boston Marriott Long Wharf Hotel Boston
Marriott Boston

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