I must say I am impressed with the Marriott Long Wharf once again.
It is located right next to an entrance for the train. It is also located right next to the Aquarium and Legal Seafoods and is a short walking distance from other great Boston spots. And, best of all, they offer just about the best service I have experienced this side of the Mississippi! Maybe even the country. Yeah, I am referring to Marriott brands only, since that is my preferred brand. Marriott has been good to me for over six years of business travel.
Yesterday, Mark, one the of the building security employees, was extremely helpful in my trying to locate a phone charger, since I forgot mine at home.
Secondly, I am always impressed with the Long Wharf’s Concierge Lounge, but today I was blown away by the chocolate covered strawberry chocolate cake. It is definitely the BEST cake I have had this fall. I wish my mouth had been bigger, and my clothes were not so tight already. It was simply delicious and I must compliment those who made it. Wow!
Everyone at the Long Wharf “gets” customer service. As critical as I can be sometimes when I rate customer service at hotels, I can tell you that everyone at this hotel is simply stellar. Plain and simple, some other Marriott hotels, like some full-service Marriotts in New York City, can stand to learn from the way they do business at the Long Wharf. It goes to show that you can indeed be a nice hotel even if you are in the mean (east) coast. Really, New York City full-service Marriotts have no excuse. Send the management to the Boston Marriott Long Wharf to learn. Kuddos to the Long Wharf because they are doing it right!
Even the lady delivering little square chocolates at about 4:30 PM was delightful! Also, the housekeeping employee said hi to me with a big smile when she first saw me this morning. I mean, everyone was amazing. Some might take it from granted, but I try hard not to. I am very impressed.
The Long Wharf Marriott in Boston will be my preferred hotel every time I come to Boston, period!
- Official Description (provided by the hotel):
- Welcome to the Boston Marriott Long Wharf, located on Boston Harbor at the historic Long Wharf in downtown Boston. Our Boston, Massachusetts hotel features 400 hotel rooms, 11 hotel suites, a concierge lounge with harbor views, and Oceana Restaurant that serves fresh seafood cuisine. ... more less
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- Also Known As:
- Boston Marriott Long Wharf Hotel Boston
- Marriott Boston