Stayed here for a recent conference. The hotel is busier than Grand Central Station, and the service is horrible. Waited 20 minutes to checkin. Room service arrived cold and order was incorrect. Screwed up my receipt. Forgot toothpaste and called for two hours to have them deliver it - the giftshop was out and they told me to walk across the street the the supermarket.
I travel on business every week and have never written a review on a business trip - but this place was bad. I stay in Marriotts almost exclusively so I know what to expect - this one missed the mark by a long shot.
- Official Description (provided by the hotel):
- A standout among other hotels in Copley Square, the award-winning Boston Marriott Copley Place is centrally located in the Back Bay district of the city. Just minutes from historic Trinity Church and Boston Common, our downtown Boston hotel’s location is perfect for business, weekend and leisure travel. Local shopping destinations include the stylish boutiques of Newbury Street, Copley Place Mall, and the Shops at Prudential Center, while nearby sporting venues make it easy to cheer on favorite teams at Fenway Park or TD Bank Garden. Guests are pampered with upscale amenities and on-site services including Champions sports bar and restaurant, valet parking, car rental and tour desk. Featuring 70,000 square feet of flexible, high-tech event space, our hotel is ideal for Boston conventions, business meetings and social events. ... more less
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- Also Known As:
- Boston Marriott Copley Place Hotel Boston
- Marriott Boston