My advice on avoiding the lines is to go early. At 7 or 8 in the morning the lines move quickly and the service is better. That said, I have found everyone on staff to be friendly and helpful. My complaint is the space itself, which is hard to navigate-if you have a laptop and tray of coffee, you might have to do a delicate dance in this place. For me, that's a small price to pay for consistently tasty food. One of my favorite places.