we took the Amtrak to south station in boston ma on our way to salem ma. arrived at the boston station. 1st employee I asked about directions/instructions to salem tells me "I don't know". 2nd employee tells us "I don't know, follow that man over there he is going to the same place." we follow the customer who is talking to another employee who is inside a glass space/room. she has the door opened slightly, the customer is asking her something. she answers and immediately closes the door and walks away. we were standing right behind this customer and she just closed the door and walks away from the door. she looked as if she was in a bad mood. as if we were disrupting her. which we probably were but we were instructed to her by another employee. well then then 2nd employee helps us to buy tickets to get to salem. he tells us to use our tickets to go into another area. we enter another area not knowing what to do. we get in another line and the clerk tells us that after we use those tickets that we need to take a bus to salem. she sells us tickets for a bus. we ask what the 1st tickets were for and she directs us to a "manny" at another desk. we walk to the desk. "manny" was the 1st employee I asked about information from that informed me he did not know how to get to salem ma from boston south station. we approached him and asked him again. he explained how to get to salem from south station this time. I guess he had to be behind a desk to help us out. we go back to where the 2nd clerk who sold us the 1st set of tickets. he sees us and he directs us to the subway and gives us a little more information as to how to get to salem ma. we figure out what we have to do now. we get ourselves to wonderland with the subway tickets. from wonderland we had to get a bust to salem ma. here comes in the 2nd set of tickets we were sold. as we waited for our bus we got to talking to a local who informed us how to get to salem ma. we decided to take a taxi from wonderland to salem ma for $42. thanks to the local at the bus station for this. we get to salem. we took a taxi back to boston south station from salem $65. our train departed at 8:15am. we got there at 7:00 am. we get to south station and ask directions to our train and again a lazy looking, what the hell do you want, attitude employee tells me "gate 6" "over there" . I ask him if we have to go out to the train and wait and he says yes. we went all the way out to the train and we figure out that we have to wait inside the building till they call our train. we did not use our bus tickets so we gave them to some employees in the station. all in all this was an extremely disappointing thank god short visit to boston ma. I am so glad that we did not spend any time there. the employees at the south station in boston ma need to work on their social skills and not expect everyone to be local people that know the transit system in boston. I was very disappointed with the way we were treated. I do not intend to visit boston ever. they say that the new York people are rude. new York residents and visitors are great. very friendly happy, quick to help. boston ma SUCKS.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.