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The Omni Grove Park Inn
Ranked #13 of 66 Hotels in Asheville
Certificate of Excellence
A TripAdvisor Member
1
Reviewed December 16, 2013

Returned to our favorite Grove Park Inn to find it better. Omni bought it, made awesome changes to upgrade/enhance the facility. Food/service outstanding. Many say too expensive, but I say well worth it!!

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,787 - 5,793 of 6,386 reviews

Reviewed December 16, 2013

Thei hotel has been updated while keeping her historic charm. The hotel is in great condition and well taken care of. Utilized the spa. The spa is above expectations.
Well with the money while staying in Asheville.

Room Tip: Stayed in the main inn....perfect if u want a room that is unique and full of charm. Stay in one of...
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  • Stayed: December 2013, traveled as a couple
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1  Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

We have traveled to Grove Park many times, but the change they did this year has in our opinion has diminished it credibility to be a top resort. It is now pet friendly and it was a lot noisier than in the past visit. The restaurants have changed as well

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
2  Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded December 23, 2013

We appreciate your continued homage and apologize for the recent complications that you ran into during your most recent visit. We hope you will return in the years to come and continue your tradition.

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Reviewed December 16, 2013

I have taken my wife here for B-Day 3 years in a row and service getting worse every year. Club Level is supposed to be the best accommodations w/ the best service. Took 45 minutes to check-in, worst room on the floor, concierge passive, happy hour food / snacks worse quality. Hotel seems to be cutting back on service. period.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded December 23, 2013

Please accept our utmost apologies for not meeting your expectations during your recent stay with us. We have passed your feedback along to the appropriate management who will take measures to ensure that the incidents you described will not be repeated. We hope you will return to give us another chance.

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Reviewed December 16, 2013

We have visited the GPI in December for the past 3 years. We find it a perfect getaway for a relaxing "moment" before the rush of the holidays. The history of the hotel never gets old, the main lobby even with recent updates is still charming and a festive place to gather and people watch. The SPA is worth every cent. The daily pass allows access to spa amenities if you don't want a service. Restaurants have improved since the Omni took over.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Omni Hotels & Resorts
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

We took three rooms at this hotel for a family visit to Biltmore House. We stayed under a "Gingerbread" Package-they have a gingerbread house competition which is well-known and quite interesting to see. The hotel is large and was very busy during our stay, with a lot of families and groups getting together for holiday get-togethers. The hotel is old, but the rooms have been done nicely although they are a little small. Overall, we liked our room and the beds were very comfortable. The food options are quite good, with buffet options or regular dining options, but our experience with the dining, as well as with most of the other parts of the hotel, is that they are not staffed properly or, in some cases, the people haven't figured out what a customer is. We had mediocre food service all the way around, which is a shame because the food is excellent. A lot of the buffet stations at breakfast were not "kept up". The valet parking at the hotel is a real problem and I suspect that the regular parking is also not well-done. We had difficulty to get our cars brought to us and, in one case, it took over 35 minutes. We also had difficulty with the concierge service. This is probably a very nice hotel in normal circumstances, but I would not stay there during the holidays. They are not properly staffed and there are a lot of other less-complicated choices in the area.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
1  Thank donjskiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded December 23, 2013

We are very sorry for the mishaps you experienced due to the high volume of visitors we host over the holidays. We are constantly reviewing our guests feedback and making changes to make the experience more accommodating and tailored to each of our guests needs. We truly hope you will continue to support us in the years to come.

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Reviewed December 16, 2013

This was our second time at the Grove Park Inn. From the moment we drove onto the property, we were greeted and treated in a friendly and professional manner. Every staff member made it their goal to ensure we received the best possible experience during our stay.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank rammcatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Omni Grove Park Inn

Address: 290 Macon Ave, Asheville, NC 28804
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Asheville
#6 Spa Hotel in Asheville
#6 Business Hotel in Asheville
#8 Family Hotel in Asheville
#8 Romantic Hotel in Asheville
Price Range: $249 - $775 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
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Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Hotel
Grove Park Inn Resort Spa
Grove Park Spa
Grove Asheville North Carolina
Grovepark Inn

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