My husband and I booked a weekend at The Grove Park Inn for our "babymoon" and a relaxing get-away while I'm still comfortable in my pregnancy. We booked the Drive and Revive package that came with 2 rounds of golf, 2 massages, breakfast each morning, and an appetizer each day. We booked the first weekend in November in hopes to still be able to see some of the beautiful fall foliage, and we weren't disappointed. The beauty of the hotel and property are by far one of it's best features.
Upon arrival, we were checked in quickly, but were given no further information about our package or the amenities, just a little map of this confusing property. Need I remind you, this is a quite large and quirky place so a little intro would have been great! Further, we weren't given and vouchers or further information on how to get our free appetizers or breakfast each morning. We arrived very late on Friday night and went to order one of our appetizers from room service, but first called the Front Desk to make sure this was allowed. The Front Desk as well as Room Service was completely clueless about our package or if the appetizer was covered. After calling the 800# for resort info the customer services agent told us we weren't even in their system (turns out our last name was misspelled). We promptly went down to the front desk and were assured we were in the system and that they no longer did vouchers, we just had to order our appetizers and get our breakfast and these would be removed at check-out, but room service wasn't included in this. We were quite uncomfortable with this process as everything is pretty expensive and we were left wondering how we would know what was covered and wasn't. This was further validated when one of the appetizers showed up on our bill anyway. The front desk took care of this promptly at check-out, but how disappointing! What if we didn't double check our bill?
Lastly, the next morning after breakfast we received a call from the spa 30 minutes before our appointment only to be told that my husband's spa technician was sick and we would need to re-schedule his massage. The whole point of this was for us to experience this together not have two separate appointments. The only solution was to re-schedule for the next morning (at 8:30am, I might add! Yuck!). We then had to re-schedule our golf tee time to accommodate this. It was just a mess!
We made the most of our time and thoroughly enjoyed everything about our stay, once we got everything figured out, scheduled, and settled in! For the price you pay to stay here, however, I'm very frustrated with the amount of effort it took for us to make everything happen. Again, the hotel was beautiful. We enjoyed the food. The spa services were great (once we got them!), and we had a great time on the golf course... but things just didn't come together quite as smoothly as we had hoped, especially for booking everything out months in advance.
- Official Description (provided by the hotel):
- The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more less
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- Also Known As:
- Park Grove Inn Asheville Nc
- Park Inn Grove
- Grove Park Hotel
- Grove Park Spa
- Grove Park Inn Resort Spa
- Grove Asheville North Carolina
- Grovepark Inn