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“Grove Park Inn”

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The Omni Grove Park Inn
Ranked #11 of 65 Hotels in Asheville
Certificate of Excellence
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Grove Park Inn”
Reviewed October 16, 2013

Very nice, but expensive - be aware of fees not disclosed until check in, hotel with an excellent spa. The ambience is rustically elegant with an early 1900s feel. You can almost see the flappers and hear the swing band when you approach the entrance.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,824 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (712)
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English first
Johnson City, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2013

Service has gone down considerably since Inn was sold.It's ashame because this use to be a wonderful getway location.The valet service locked keys in car.Never did get a Bellman to help us with our luggage as we were leaving.Tried to get luggage cart myself and hotel staff would not let me.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, October 27, 2013
Please accept our apologies for not providing the service and experience that you expected. We take pride in our staff and the wonderful service they are known for and regret the hiccups that you experienced. We will take measures to increase our standards and hope you will come back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe, Georgia, United States
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2013

This hotel has a lots of history and character. We stayed in an older room which was nice, except the bed/mattress needed to be replaced. Not confortable at all. Food was fine in all four restaurants we dined. The breakfast (buffet) is one of the best we've encountered. They need to re-think charging for parking as it is NOT in a busy city location.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, October 27, 2013
We are so happy that you had a chance to stay with us and we appreciate your feedback. We are very sorry you felt our furnishings were not as comfortable as they could of been We are currently updating our rooms and hope you will come back next time you're in the area to perceive the differences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 15, 2013

I had gone to North Carolina to see the Biltmore and was lucky to stay at the Grove Park Inn. I did not realize that this was it's 100 year. What a jem of an inn and a lovely resort. I ate all my meals at the Inn and only ventured out to play tourist in Asheville and see the Biltmore. The staff were very very helpful and everyone made me feel very special. When you go..you must spend time watching the sunset and then later in the evening sit by one of the fire places. It is pure magic!

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank val-mn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsford, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2013

My husband and I went for brunch while visiting Asheville this past weekend. Every aspect of the brunch was great--service was attentive, the food was delicious, and the view was spectacular. It was a perfect way to start the day before braving the masses at the Biltmore

  • Stayed October 2013, traveled as a couple
    • Service
Helpful?
Thank VIrginia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 15, 2013

The hotel is too big and too hard to get around. Elevators are not convienent. Parking is expensive. The food is over priced. The views are great, if you do not get a room overlooking the arrival parking lot. Once you are at the Grove Park Inn, it is hard to get back into Asheville, expecially from the Vanderbilt Parking garage. Park in the Samons wing garage, it will save five minutes of driving time.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
4 Thank Inspro2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, October 27, 2013
Thank you for being our guest on your recent business trip and providing feedback. We are sorry if you felt that our services and amenities were overpriced. We strive to provide an experience that is in=line with our price point and regret falling short of that in your case. We hope you will choose to stay with again if you have another opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013

My husband surprised me with this weekend getaway for my birthday. I had visited it before, but had never stayed there. We had a great experience overall. Kind of disappointed to learn you could use the pool only if you had a spa treatment. Then they give you a day pass for pool access. And all of the staff raved about the Sunset Terrace restaurant so we had dinner there Friday night around 6:00 before the sun had set -- very bright sun in your eyes, plus it was very warm, and of course there were flies everywhere:-( Otherwise, it's a beautiful property, lots of history, a real learning experience and very relaxing setting.

Room Tip: Mountain view rooms in Vanderbilt wing are amazing! We were on the 5th floor and had a great view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, October 27, 2013
We are so glad you got to visit us on your birthday recently. We are sorry for the miscommunication about The Spa pools as well as the problems you encountered while on the Terrace. Happy late birthday, we hope you will come back and see us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Omni Grove Park Inn

Property: The Omni Grove Park Inn
Address: 290 Macon Avenue, Asheville, NC 28804-3711
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Asheville
#4 Spa Hotel in Asheville
#6 Business Hotel in Asheville
#8 Romantic Hotel in Asheville
#8 Family Hotel in Asheville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
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Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Hotel
Grove Park Spa
Grove Park Inn Resort Spa
Grove Asheville North Carolina
Grovepark Inn

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