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“would not stay there again”

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The Omni Grove Park Inn
Ranked #12 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed October 14, 2013

Way too expensive for the service. We spent over $2500 for the weekend, the room was small, the service was slow and the food was average at best. I don't think we would return. House keeping woke us up at 8:30 am to ask if we were checking out that day. We had a 30 minute wait for valet to bring our car around even though we called ahead.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
4  Thank Antonio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded October 15, 2013

Thank you for being our guest and providing feedback. We are very sorry that we were unable to provide the unbeatable hospitality that we are know for and will use these comments in our improvements. We hope you will change your mind and give us another chance next time you are in the area.

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5,890 - 5,896 of 6,227 reviews

Reviewed October 13, 2013

I was very pleasantly surprised on this my first visit to Asheville. Definitely picked the best hotel despite a few bad reviews on this site. Don't believe the negative reviews. The building was so impressive on the outside and then there was the large lobby, but when I walked to the other side, the view was just amazing. The elevator was hidden away in the stones. It was small and vintage and like in days long gone there was an operator who took us to our room. The room was updated and large but retained the old charm with the fixtures and trim. Everything was perfect. I booked the least expensive room and was not charged for parking. Best deal of my trip.

Room Tip: Rooms with the view.
  • Stayed: August 2013, traveled as a couple
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1  Thank JohnnyBfromFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded October 15, 2013

Thank you for being our guest and providing accounts of your positive experience. We are very thankful that we were able to provide an amazing time for you and hope we can welcome you back in the future.

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Reviewed October 13, 2013 via mobile

Very dissappointed in the lack of respect and courtesy toward their guests by the front desk staff. Only offerings in the premier dining room was buffet which was mediocre. The spa was unbelievably great. Will not return, unfortunately.

Stayed: October 2013, traveled with friends
2  Thank Mary Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded October 15, 2013

We are very sorry for the slip-up you encountered while staying with us. We have passed this information to the appropriate management and take measures for this incident not to reoccur. We hope you will reconsider staying with us again in the future.

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Reviewed October 13, 2013

Absolutely first rate hotel,beautiful building and grounds and fantastic service. Only stay here if you have money to burn. Everything is very expensive. There is even a $90 per day fee to use the spa. If you do not mind the huge prices the hotel is fantastic . Beware, I thought I booked fall package special for $229 advertised on the website. They changed my rate when I arrived and after fees and taxes the room for one night was $344.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded October 15, 2013

Thank you so much being our guest and for the positive remarks you gave us. We are very sorry that you felt our experience was overpriced and for the confusion on your bill. We hope you can give us another chance in the future and perceive the value for our one-of-a-kind experience.

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Reviewed October 13, 2013

We recently celebrated our 25th anniversary at the Grove Park Inn where we had stayed on our wedding night. The service, the restaurants, and the overall experience could not have been better. The staff went out of their way to provide superlative service and make us feel truly special.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Barry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded October 15, 2013

We appreciate you coming back to stay with for your recent anniversary. The Grove Park is a very special place and we are glad that we hold a positive impression for you. Thank you for all of the kind words you gave our staff and your overall experience and we hope you will continue the tradition!

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Reviewed October 12, 2013

Beautiful setting but Extremely overpriced. They add $25 per day to cover the coffee pot in your room. Parking cost extra. You need to examine your bill carefully as we were charged $22 per day for valet parking when actually we self parked whicf cost $5 per day. Food is extremely over priced.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
7  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded October 15, 2013

Thank you for being our guest recently and providing comments where we could improve. We apologize for the lack of communication and incorrect billing that you experienced. Our resort charge does include the in-room coffee but also: local calling, in-room high-speed internet access, on-property shuttle service, guided history tour, daily newspaper which is available in our Great Hall, as well as access to the Sports Complex with indoor pool and outdoor tennis courts. We are sorry if you didn't feel that the costs were worth it but hope you will consider coming back and taking advantage of all of the wonderful amenities we have to offer.

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Reviewed October 12, 2013

The Grove Park Inn was a wonderful location to celebrate our 25th anniversary. Mid week stay allowed the crowd to be slightly smaller. If you're dining off property go for a later reservation because you don't want to miss sunset from the Sunset Terrace! They are doing some fun programs to celebrate their 100th.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded October 15, 2013

Thank you for spending your anniversary with us and providing feedback on your stay. We hope you will join us again for another dinner on the Sunset Terrace.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Omni Grove Park Inn

Address: 290 Macon Ave, Asheville, NC 28804
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Asheville
#6 Spa Hotel in Asheville
#6 Business Hotel in Asheville
#8 Family Hotel in Asheville
#8 Romantic Hotel in Asheville
Price Range: $254 - $1,104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
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Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Hotel
Grove Park Spa
Grove Park Inn Resort Spa
Grove Asheville North Carolina
Grovepark Inn

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