Hotel is very beautiful with intersting history. SPA is TOP NOTCH! Only problem - VERY POOR SERVICE. This was our first time there. But from moment we pulled up, we were treated as if invisible. There were 3 or 4 employees standing at gate, basically doing nothing. We didn't know where to go or what to do, so we pulled up to front of Inn (again 5-6 employees standing around), yet we were not acknowledged, had to pull our own bags from the car and ask for help. The wait staff in main hall was AWFUL! Again, we were completely ignored. Had to find manager for service. Next morning, had to wait 45 mins for valet to get my car. Also, I am a OMNI select member and received none of select guest amenities.
Pros...Food and service in Blue Ridge Diner and Horizons was very good. And the spa is truly amazing! Best spa I have ever been to.
However, do I think GPI worth $1,700 for 2 nights? NO. It could be a 5 star hotel if only they had 5 star staff. We will go back, but only for the scenery and because the spa is incredible. We stayed in Sammons wing (new wing) and recommend if you do go...request sammons wing, and definitely pay for spa day passes. Worth every penny!More