We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Week end celebration”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Omni Grove Park Inn
Ranked #14 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed July 23, 2013

My wife and I had a nice week end ( first week in June) visit to The Grove Park and enjoyed it very much.
All contacts with the employees were good and there assistance was always helpful.
We had the Friday night buffet - seafood and the Sunday champange brunch in the Blue Ridge dining room and both were excellent. Service was great. Saturday we visited downtown Asheville, and there are several excellent places to eat.

Room Tip: We stayed in the old section on the 4th floor recently renovated.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HampF100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (6,827)
Traveler rating
Traveler type
Time of year
Language
  • More languages

6,772 - 6,778 of 6,827 reviews

Reviewed July 23, 2013

We finally arrived around check in time after a confusing drive (the GPS took us a very round about route) , there was a line waiting to check in. We were given a room in the Historic Inn. It was nice but rather stark. The bathroom, while clean, was very strange. Awful lighting and you had to lean to get under the shower head. But I was glad we stayed in that part of the Inn, there were beautiful views and comfortable beds. Although, if we go back, I would request the newer section. The elevator trips were fun, we always had a friendly elevator operator.

The food was wonderful but very expensive. I found packaged lunches in one of the stores and we had that for lunch every day rather than pay the high prices in the restaurants. They were good. The GPI is one of the stops on the trolley line which was very convenient. Most of the staff we encountered were helpful and friendly. We had a delightful stay and would like to return after the remodeling and see how it has changed.

Stayed: October 2012, traveled as a couple
Thank sandypaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded August 1, 2013

Thank you for being our guest and providing back about your stay. We are glad you enjoyed your accommodations in the historic Main Inn, we bet you will enjoy the other wings as much. We look forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

On our visit the hotel was booked so we just did a Day at the Resort. Starting with golf on their championship Donald Ross Course, we had a fun morning of golf with cool temperatures and sunny skies. The course challenges golfers of all levels with plenty of elevation changes. Uphill, downhill fairways, and huge greens that were almost impossible to read and putt. Afterwards we had a tasty lunch at the Cabana Grille. Then we took the handy shuttle to the hotel for a tour of the facility. Hilary, our guide, gave us so much insight into the history of this amazing historic hotel. Wow, completed in less than one year with 160 rooms and all of the amazing stones of its structure coming from Sunset Hill where it was built. Many unique accomplishments and stories of this most unique hotel. AHH! An afternoon at their unbelievable spa allows us to truly wind down. It has everything and to our surprise it was easy to spend 4 hours even without spa treatments. So much to experience at this huge spa. Lucky for us we golfed early as afternoon rains came just after lunch. A finale to our day was dinner on the Sunset Terrace. Okay, the rains continued but it was still an excellent dinner with fantastic service and delicious meals. While there was no sunset we still delighted in the beautiful mountain views among the clouds and mists. Overall a wonderful experience. Next time we look forward to staying at the resort to experience other activities and luxury that is offered.

Room Tip: Be sure to do the Spa as it is truly elegant. This is an elegant historic resort and a must visit f...
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank mixaconsulting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded July 24, 2013

Thank you so much for choosing to spend the day with us and experience all of the wonderful aspects of our resort. We are very glad you enjoyed your golf outing as well the spa and dining with us on the Sunset Terrace. We really appreciate you taking the time to provide such a positive review for your fellow travelers and hope we can welcome you back the next time you are in our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

We were very disappointed with our recent trip to the Grove Park Inn. Here is a synopsis of our visit:

Terrace Restaurant very overpriced for average to good food, New York prices for average food. Service OK but not great.

Biggest disappointment was our room. We were excited to find out that we were staying in the historic part of the hotel. We expected an old, quaint room. What we got was an old, quaint room that was filthy. There was dust on all the furniture and spider webs as well. The carpet looked like it had not been vacuumed for a long time. The linens were old and tattered. The shower and tub had some mold. Overpriced for the condition of the room.

The only good thing that we experience was the hotel staff. All the staff members were very friendly. Our recommendation is if you are visiting Asheville and want to stay in a luxury hotel, do not stay here.

Room Tip: Do not stay in the historic part of the hotel
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded July 24, 2013

Thank you for choosing to stay with us and taking time to provide feedback for us to continue to improve our guest experience. We apologize for the disappointments you experienced with your accommodations. We are in the process of updating many rooms and other parts of the inn to update and restore as well as enhance our amenities. We hope you will be able to stay with us again and see all of the great updates.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013 via mobile

We stayed at Grove Park this weekend for our anniversary. We stayed in a Mtn View Club Room which is way overpriced for what you get. Nevertheless, we were happy it came with spa access and larger bathroom. At check-in, we informed staff we were on a trip for our anniversary. Most destinations we have frequented on our Anniversary at the bare minimum the staff will offer their congratulations or offer champagne, etc. The staff at GPI offered nothing- not even a kind "congratulations". So much for service. Honestly the head bellman and conceirge lady were the nicest people at the hotel. Everyone else could care less about us. As always, the spa was outstanding. Our room in the remodeled Vanderbilt wing was very spacious. The color theme was a bit drab, but the room was clean and the bed looked nice....however the mattress was the same old mattress in the older rooms. It wasn't too firm but it was not comfortable. I felt like it had no cushioning and dug into my ribcage. The duvet was comfy but got too warm. The bottom sheet came off and was irritating because it was too big for the bed. The final straw was a huge air vent on the wall near the ceiling blowing in my face all night. After struggling to sleep all night, the sun lit the room up in the morning because the curtain did not cover the window sufficiently. I got 3 hrs of sleep one night and was too miserable to enjoy the spa the next day. We checked out and left early. We were supposed to stay 2 nights but were so tired we went home after 1 night of agony. If you decide to go to GPI, bring a mattress pad, eye mask, and some benedryl so you can sleep. We only got to enjoy the spa 2 hours the evening we checked in. I was not happy! We stayed at GPI last year for our anniversary and had the same problem with the lumpy old mattress. The hubby wanted to give them another try since they remodeled....but next time we will probably stay at Hilton for $150 and just get a spa pass at GPI for the day. Also- room service is ridiculous! We ordered 2 entrees and the bill was over $90. Go to Ruth Chris instead!

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Bigred0072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded July 24, 2013

Thank you for choosing to stay with us on your Anniversary. Please accept our apology for not being more conscious and sensitive to what a special occasion you were celebrating. We strive to provide the very best personalized guest service and regret falling short for you. We hope you will choose to stay with us again next time you are in our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

All I can say is that the GPI is perhaps the most disappointing place my husband and I have ever stayed. The only reason we gave it one star is for the spectacular mountain views. The hotel, which was just bought by Omni, is still dated looking even though it is undergoing a renovation. We supposedly stayed in a refreshed room but it had the look, smell and decor of a 70s motel. The linens are cheap, scratchy and our mattress sagged so badly we just kept rolling into one another all night. Our bed was double sheeted, but there was no blanket between them so we had to use the bedspread. Ugh. But if you like the color brown, then this is the place for you. Carpet, walls, furniture, bedding...all depressingly brown. The bathroom was beyond small, faucet dripped, one of the outlets wasn't working, fan didn't work and light switches for the bathroom are located in foyer and turns on foyer light as well as bathroom light, so count on waking anyone who stays in the room with you if you have to use the bathroom in the middle of he night. Now all of this would be sort of acceptable if you were paying for a roadside motel, but for a property that touts itself as luxurious, then it is just shameful.
As for prices, to call them gouging would be an understatement. The members of the business group we travelled with have all had the opportunity to stay in fine hotels all over the world, and each and everyone commented on how outrageous the food, drinks, parking, etc. were. I mean $21 for a glass of Chardonnay? One man told us his 8 oz. steak was $48 and that included no sides! The service was equally dismal. We sat on the terrace for 20 minutes one night without any service and finally had to flag down a manager. The next night we sat at the lobby bar and the bartender who stood right in front of us just ignored us. Other members of our business group complained of similar treatment. The female concierge seemed annoyed, bored and rude when one of our party members asked for information about the Biltmore Estate.
For the record, this is the first time I have ever felt compelled to write a review. But I felt others should be warned about what they are getting in to. So come enjoy the view, spring for the spa, which I heard was nice, but expensive, but stay anywhere else but here. Omni...shame on you.

  • Stayed: July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank Swd13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded July 21, 2013

Thank you for staying with us and giving us feedback so that we can continue to improve our guests experience. We are very sorry that you were not pleased with your room accommodations. We are currently updating many areas of the Inn, including rooms, and apologize for your perceived lack of luster. We have forwarded your review to the appropriate management and will work hard to get these shortcomings corrected. We hope you will choose to stay with us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

My husband and I met family at the Grove Park this past week-end July 12 - 14, 2013. Although there some minor problems, we enjoyed the stay very much.
Our niece arrived early in the afternoon and "pre-checked in". She was told the staff would give her a call when the room was ready. Her mother arrived around 3 pm (niece was still waiting to be called about the room) and she was checked in promptly. Hotel Manager made a satisfactory adjustment to the bill for our niece's room. There was some confusion about the hotel elevators in the Main Inn. They were instructed to use the elevators on the Vanderbilt side to get to their rooms but a sign on the door indicated they should go to the other side. They used those elevators to get to their floors but had to use the stairs to get over to the other side (??) When my sister in law got to her room on the 2nd floor, it smelled bad and the door would not shut. She asked for another room and was sent to the 3rd floor. Much better.
My husband and I stayed in the Sammons Wing. We noticed construction on that side of the hotel but it did not bother us. Our rooms in Sammons Wing was nice and big. We had a mountain view and it was beautiful. We ate a sandwich in the Great Hall on Friday night. The food was very good. But the highlight was the entertainment. There was a bluegrass quartet - The Appalachian Girls playing in the Great Hall. They were wonderful! We all had a good time listening to them. The Men played golf on Saturday while the ladies napped, and shopped. We walked over to Grovewood and browsed there too. Saturday night we ate in the Blue Ridge Dining Room. It was prime rib buffet. The food was plentiful and excellent. We had a very good waiter named Jason (he looked a little like Lyle Lovett). Afterwards we went to Elaines Piano Bar. I have been there numerous times but I don't think I have ever seen these guys perform. It was fun. Sunday morning we had a fabulous brunch and then headed home. It was a great week-end but I am a little sad that things have changed. The Great Hall looks nothing like it did before the renovations, but the atmosphere is the same. I hope to go back in the Winter.

Room Tip: I always ask to stay in the newer rooms (Vanderbilt or Sammons Wing).
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sandy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded July 21, 2013

Thank you for choosing us as the venue for your recent family get together. We are very pleased that you enjoyed your stay. Sorry about the confusion around check-in. We are working diligently to make this as smooth of a process as possible. We are very happy that you enjoyed your accommodations, dining experiences and entertainment in the Great Hall. We hope to welcome you back this winter!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Asheville hotels
3.7 mi away
Grand Bohemian Hotel Asheville, Autograph Collection
3.3 mi away
The Residences at Biltmore
The Residences at Biltmore
#26 of 66 in Asheville
1,241 reviews
4.8 mi away
The Inn on Biltmore Estate
Show Prices
Show Prices
Show Prices
1.9 mi away
Hotel Indigo Asheville Downtown
1.8 mi away
The Windsor Boutique Hotel
The Windsor Boutique Hotel
#1 of 66 in Asheville
306 reviews
9.5 mi away
Hilton Asheville Biltmore Park
Show Prices
Show Prices
Show Prices

Been to The Omni Grove Park Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Omni Grove Park Inn

Address: 290 Macon Ave, Asheville, NC 28804-3711
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Asheville
#6 Spa Hotel in Asheville
#6 Business Hotel in Asheville
#7 Family Hotel in Asheville
#8 Romantic Hotel in Asheville
Price Range: $196 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Omni Hotels & Resorts, Travelocity, Booking.com, Hotels.com, Orbitz, getaroom.com, Hotwire, HotelQuickly, Evoline ltd, Cancelon and TripOnline SA so you can book your The Omni Grove Park Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Hotel
Grove Park Spa
Grove Park Inn Resort Spa
Grove Asheville North Carolina
Grovepark Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing