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The Omni Grove Park Inn
Ranked #13 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed July 4, 2013

The only time I have stayed in a worse room was when I was paying less than $100 and knew what to expect. At the Grove Park Inn, our high-priced room was on the lowest floor, which even hotel staff couldn't help us find. It should never been rented out. The armoire door came off in my hands. The hair dryer came off the wall into my hands. The sheets were pilled. We had no choice on bed types and this room had double beds for my husband and me. The air return was absolutely coated in dust and cobwebs. The bath counters are hip height, and the mirror directly over the sink is cracked at face height. The carpet feels as if there is no pad underneath. The front drive was in chaos when we arrived, making it difficult to even unload baggage. I have stayed at the Grove Park Inn before and was never too impressed, but this was the last time. There was construction everywhere in the common areas, with the strong smell of varnish and construction noises making it very unpleasant just to walk through to the rooms. I was only there because of meetings I needed to attend, and the meeting rooms have no windows. I will not stay there again, even if I have to attend a conference there. When I complained about the condition of the room, management did slightly reduce the price and give us a complimentary breakfast, and though that helped, it did not make up for the very poor condition of the room and common areas.

Room Tip: Go someplace else.
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  • Stayed: June 2013, traveled on business
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8  Thank Stephany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this reviewResponded July 9, 2013

Thank you for being our guest during the recent conference you attended and taking the time to provide your feedback so that we can continue to improve. Some of the things you described in your review are extremely serious conditions that need immediate action so thank you for bringing them to our attention. We are towards the completion of a $25 million renovation, set in motion in order to update many parts of the hotel. These enhancements will infuse modern style and decor with the Arts & Crafts style and charm that the Inn is known for. We urge you to reconsider coming back once the renovations are complete so you can enjoy all of the new amenities and updates.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,609 - 6,615 of 6,630 reviews

Reviewed 4 weeks ago via mobile
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Stayed: November 2017, traveled on business
Thank Italo T
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Reviewed September 20, 2017
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  • Stayed: August 2017, traveled with family
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Thank CatMimine
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Reviewed August 18, 2017 via mobile
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Stayed: August 2017
Thank Alik61
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Reviewed January 11, 2017
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  • Stayed: January 2017, traveled with family
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Thank SOLANGE O
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Reviewed January 8, 2017 via mobile
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Stayed: July 2016, traveled with family
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Reviewed October 7, 2016 via mobile
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Stayed: November 2015, traveled on business
Thank Traveler_JP555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Omni Grove Park Inn

Address: 290 Macon Ave, Asheville, NC 28804-3711
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Asheville
#6 Spa Hotel in Asheville
#6 Business Hotel in Asheville
#7 Family Hotel in Asheville
#8 Romantic Hotel in Asheville
Price Range: $199 - $657 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
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Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Hotel
Grove Park Spa
Grove Park Inn Resort Spa
Grove Asheville North Carolina
Grovepark Inn

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