I read tripadvisor to find this hotel and was excited to see that it got great reviews for a good price. Due to the stellar reviews, I was extremely disappointed with my stay.
Let me preface by saying that I'm not picky or one to complain. Go read my other reviews and I'm sure you'll agree that I'm a partial, reasonable person who has realistic expectations. I realize that I chose a budget friendly, pet friendly hotel so I didn't expect luxury amenities or anything like that.
When we first walked into the room, I immediately noticed a smokey smell and thought it was strange since its a non-smoking hotel. No big deal. Maybe they recently adopted that policy and the smell is just lingering. Upon further inspection, though, I noticed that the corners of the room were dirty. Dust and grime layered the rim of the headboard, and hairs and lint were on the bottom of the toilet. I must thought all of this was evidence of a careless housekeeping. I had planned to note this in my review, but it wasn't a big enough of a problem to me to ask to change rooms or cause a big stink. However, the morning we left we were packing up the car. My daughter's pacifier had fallen underneath the bed. We pushed the bed back to find spiders, spider webs, an empty coke can, dirty tissues, and animal feces!! I took my keys to the front desk to check out and let the front desk clerk know about the situation.
I'm baffled. I really don't understand how this happened when everyone else seems to have good reviews.
On the upside, the staff was friendly, it's in a decent location and I enjoyed having Dunkin Donuts and Cracker Barrel so close for breakfast. And had the room been clean I would say it's a fair price for what you get. I can't recommend this hotel based on my experience. Even for a budget friendly price I expect a clean room.
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- Also Known As:
- Red Roof Inn Asheville West Hotel Asheville
- Asheville Red Roof Inn