We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Perfect Stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn-Asheville Biltmore West
Ranked #32 of 63 Hotels in Asheville
Certificate of Excellence
Monroe
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Stay”
5 of 5 bubbles Reviewed August 30, 2013

We just loved this hotel, and after reading some of the other reviews, were wondering what they were talking about. The staff at the Holiday Inn was PERFECT! From check-in to the restaurant and housekeeping were all delightful and helpful. The hotel probably needs new carpets in the hall ways, but everything else was clean and worked.

We would definitely stay here in the future.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lydia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

454 reviews from our community

Traveler rating
    135
    172
    91
    35
    21
See reviews for
163
145
17
45
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Greenville, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 29, 2013

We stayed at the Holiday Inn as we were just driving by, and we like the Holiday Inn brand. The staff was wonderful and helpful and checked us in fast and gave recommendations for restaurants and directions. The hotel room was clean, comfortable and welcoming.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cdic117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewood, Kentucky
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 29, 2013

We stayed here for one night while traveling to Myrtle Beach. I had four rooms reserved and all four were on the same floor and within doors from the other. This hotel is close to the interstate but still seemed secluded. Rooms were very clean and quiet. We had a good breakfast in the restaurant.The breakfast buffet had plenty options and the staff kept the area very organized and clean.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BurtandSheilaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed August 29, 2013

It was my second visit to Asheville and a different Holiday Inn hotel. I was not impressed with it. The main issue I had was water quality in the taps, I know not really the hotel's fault but still annoying. Chlorine smell out of the tap was bad even in cold water and rinsing your mouth made you sick. It did not make a shower any better.
Pillows were improperly marked and on arrival they were all firm. Staff promptly provided us with some soft variety, so that was good. However, the next day room service managed to mix them all up and it took a while to sort them out again.
Another issue was lack of security of the outside door, next to our room was a fire exit and a regular exit with card access. The card access door was not working with a card and was locked from the outside but you could enter with no card through the fire door! Bottom line is that anyone can come into the hotel and potentially break into the rooms.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agnes L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review, September 10, 2013
Chlorine smell out of the tap was bad even in cold water and rinsing your mouth made you sick. It did not make a shower any better.
Pillows were improperly marked and on arrival they were all firm. Staff promptly provided us with some soft variety, so that was good. However, the next day room service managed to mix them all up and it took a while to sort them out again.
Another issue was lack of security of the outside door, next to our room was a fire exit and a regular exit with card access. The card access door was not working with a card and was locked from the outside but you could enter with no card through the fire door! Bottom line is that anyone can come into the hotel and potentially break into the rooms.

AgnesL,
Thank you for taking the time to let us know about your experience during your stay with us. We certainly value all feedback from our guests, as it ensures we are aware of any areas that need improvement.

We are very sorry to hear about the unpleasant issue you encountered with the taste of our tap water. We want every guest's experience with our facilities to be enjoyable, and we hope this will not deter you from staying with us again in the future!

The safety of our guests is something we do take very seriously, and we are sorry to hear you did not feel secure during your stay. Maintenance has been made aware of the issue with the fire escape door.

As for the pillow mix-up, while we are pleased to hear that our front desk staff was able to quickly and efficiently accommodate the switch for you, we are sorry to hear that the same issue was repeated, and have made a note to housekeeping about the matter.

Thank you again for taking the time to review our hotel. We look forward to better meeting your expectations in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 17, 2013 via mobile

Stayed here for two nights while passing through to the beach. Check in was speedy, room was clean and beds were comfy. Pillows were a bit weird, but fine.

Pool was nice. Restaurant had a nice, affordable breakfast option. Waiter was prompt and courteous.

Only issue was our key card would not work in the back entrance. Even after replacing our room keys, they still didn't work.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katespade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 10, 2013

My family and I had a wonderful visit at this hotel. We stayed 2 nights in June and were thankful for the easy access to I-40 getting to downtown and the Biltmore. The Biltmore Estate is only a few minutes away.

The breakfast buffet here was way better than we experience at most hotels. It has potatoes, bacon, french toast, and probably 20 other breakfast items. The staff was also great and the room was VERY clean.

Each night we came back to spend some time in their nice pool and also the hot tub.

Definitely recommend to anyone visiting Asheville.

Room Tip: I think everyone is different but we loved having a walkout room close to their indoor pool.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Starks11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Alabama
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

Hotel is very nice, great staff,clean and secure rooms. Fire alarm went off and we had to evacuate, but staff handeled everything perfect. Fire dept.came but it was just smoke. All was well. I recomend this hotel because they were safe, prepaired and efficient.It was an experience!

Room Tip: All rooms are great, second floor is your ground floor.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Asheville hotels
2.6 mi away
Holiday Inn Express Asheville
0.4 mi away
Comfort Inn Biltmore West
Comfort Inn Biltmore West
#28 of 63 in Asheville
4.5 of 5 bubbles 284 reviews
10.2 mi away
Holiday Inn Asheville - Biltmore East
Show Prices
Show Prices
Show Prices
0.7 mi away
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
0.6 mi away
Sleep Inn West
Sleep Inn West
#17 of 63 in Asheville
4.5 of 5 bubbles 896 reviews
0.2 mi away
WoodSpring Suites Asheville
WoodSpring Suites Asheville
#47 of 63 in Asheville
4.0 of 5 bubbles 51 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn-Asheville Biltmore West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn-Asheville Biltmore West

Property: Holiday Inn-Asheville Biltmore West
Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Official Description (provided by the hotel):
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, IHG, Travelocity, Hotwire, Priceline, Hotels.com, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn-Asheville Biltmore West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing