If you like to book through discount websites, BE WARNED- This hotel's staff will treat you like dirt. Booked through Priceline and requested a non-smoking room. Called before arrival to confirm and was told no non-smoking rooms were available. At check-in I again requested a non-smoking room and again was told none were available. Then I overheard the guy checking in next to me. He had no reservation but requested a non-smoking room and got one. I asked to speak with the manager, who told me because I booked through Priceline I couldn't change my reservation as it was "pre- paid". I told him I had requested non-smoking because priceline doesn't guarantee room type, it's based on availability according to website and he refused to give me the NS room still. And this was the foulest, most burned up outdated room in the hotel. I'm pretty sure the staff took their smoke breaks in there, it was that awful. Also had our camera stolen from the room. Too many nice hotels in the area to stay here!
- Official Description (provided by the hotel):
- Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn-Asheville Biltmore West Hotel Asheville
- Asheville Holiday Inn