Do not stay here if your planning to stay in Asheville. There are tons of better places to lay your head. Places for you and your family no matter what you look like to feel comfortable and have a good time at an affordable price. Its worth it to look around. Let this place be a last resort and even then think twice. I have stayed all over Asheville in many hotels I visit my family and friends frequently since I've moved away, and have never in my life been treated as badly in my hometown. The front desk lady Tina denied my friend a room because she was a local. I let her know that she was paying for the room for me but I was the one staying and I have an out of state license I will just pay for my own room she told me NO. I asked why she said because your with her. I said is she not allowed on the property she cant visit me she said no mam. Was very rude about it too. Well that was her reason she gave me. I could tell by the look we received when we first walked in that there was going to be trouble with her. She really did not want to rent to us. I was so insulted by the way we were treated and I was denied a room I asked her for the corporate number she gave me the front desk phone number. Which let me know she knew she was in the wrong. So I turned around and went back and asked for the manager she was backed up by her manager Robin who first said it was to their discretion. So I asked Robin ok so how do you go about deciding who your going to rent to. Never received an answer. After asking three times the same question she just finally said NO LOCALS PERIOD... I'm guessing it doesn't take a genius to figure that question I was asking. HINT I didn't get the room. Then to top it off they tried to send us to a hotel that was way out the way like there weren't any hotels in the area that allow locals on their property. I guess if your the right kind of person you'll be fine here at this hotel. Hopefully you will not have any complaints because they will go unheard. You have to call a 1800 num. They take your complaint backing the hotel 100%. Your second rate. They tell you someone will call you back within 48hrs. They never called me. I had to call back and they said management had said ultimately the reason they didn't rent to me was because I stayed there before and they had problems with me. Knowing this was untrue I asked what the complaint was and they told me unfortunately they were not privy to that information. That's what I thought because there is no such info. Another problem with that is they didn't even know my name. I had never heard anything about this complaint never saw these people in my life. If that was the reason would it not have been easier to say that while I was there. If you want a memorable visit to my hometown of Asheville NC avoid this one unless you want to be judged when you walk in the door. Their independently owned too guys so I guess the actions of the employees is just a reflection of the owners. They didn't care enough to call me about my terrible, terrible experience. Management either.
- Official Description (provided by the hotel):
- Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more less
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- Also Known As:
- Holiday Inn-Asheville Biltmore West Hotel Asheville
- Asheville Holiday Inn