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Holiday Inn-Asheville Biltmore West
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Reviews (518)
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All reviewsan indoor outdoor poolstayed at the holiday innbreakfast buffetnice lobbyhot tublobby areafront desk staffclean roomswould stay here againking bedvery nice hotelupon checkbiltmoredowntownpillowsatriuminns
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Reviewed January 6, 2013

The second Holiday Inn I loved to stay other than the one in Tokyo, Japan. I compared it to the one in Tokyo because of the indoor pool. This hotel is unique. The indoor pool and spa is at the lobby. It hurts my eye from the chlorine as soon as I walked in but I got used to it right away.

Our 3rd floor room is small but it was compensated with a balcony facing the swimming pool so it's definitely very inviting to swim any time. Request this room when you stay. It may a little loud that you can hear people inside your room but the pool closes at 10pm anyway. It stays quite the whole night after the swimmers are gone.

We will definitely stay here again.

Room Tip: ask for room with balcony facing the swimming pool.
  • Stayed: December 2012, traveled with family
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Thank joycekennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

In September, our daughter booked two rooms for us at this hotel using her Priority Club Card and our American Express. We planned a weekend together in Asheville. A horrific car accident(which totaled our car) prevented us from traveling to Asheville and our daughter cancelled the room. We were nonetheless charged over $300. for two rooms. We called the hotel and explained the circumstances. We also explained that we had cancelled the reservations, secured with a Priority Club Card, but they refused to refund the money. They would not even give us a " credit" for a future visit. A phone call to corporate headquarters assured us that the hotel should refund our money, but the hotel management still refused. The relationship between individually franchised Holiday Inns and Corporate Headquarters is so loose that hotels can set their own policies about cancellations and refunds, and there is nothing the Headquarters can do about it. Be advised before you book at this hotel or at any Holiday Inn. We are still out $300.

Bill and Patricia Robinson, Aiken, SC

Stayed: September 2012, traveled with family
1  Thank patriciaandbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this reviewResponded January 30, 2013

Dear patriciaandbill,

Thank you for posting a review of our property. I am pleased to know that this issue has been handled and resolved by IHGCare. I believe that the hotel share our vision of providing the best guest experience possible, and I am confident they will take the necessary steps to continuously improve their product and services. We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

We were disappointed in this Holiday Inn experience. Although the common areas in the hotel were OK and the food service was good, the room was very ordinary with the hotel mislabeling it's standard rooms as Suites with Jet Tub. It was certainly not a suite, there is no separate siiting area and the pass-thru window to the tub is ackward and nonfunctional at best. It was not what we were expecting but we got no help from the hotel to change or upgrade rooms. In addition, the nonfunctioning jets in the tub after repair requests were never fixed. A very average room experience with low customer service.Decaturvisitor

Room Tip: Don't get a Suite - Jet Tub, not a good value
  • Stayed: December 2012, traveled with family
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Thank hj07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this reviewResponded January 16, 2013

Dear hj07,

Thank you for taking the time to post your comments. I would like to apologize for the room accommodations you received that fell below your expectations. I am also sorry for the service that affected your stay negatively. We are hospitality professionals who pride ourselves on delivering world class service. Rest assured that your comments will be reviewed by our team and take actions accordingly. Thank you for staying with us and we hope you give us a chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

This is one of the nicest Holiday inns I have ever stayed in. Everything and everyone was so nice. The indoor pool and spa area is wonderful and the on site restaurant had food to die for. Excellent meeting place for family get togethers. Will definitely be back soon.

  • Stayed: December 2012, traveled with family
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Thank JAREDSMOMCharlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012 via mobile

This hotel is nice, but the layout is WEIRD. You walk in and it is "open-air" with windows from guest rooms looking out into the atrium. Restaurant right off the lobby (food was good, we shared wings and flatbread pizza). The indoor pool is in the lobby. It is blocked off by a small wall so that you do not notice it right when you walk in. The screams and shouts allow you to know it's there. It is a nice hotel, but the walls in the hallway on our floor were scratched, scuffed, dented and it made the hotel appear dated. Our room was large and beds cozy. Clean, large bathroom. We would consider this hotel in the future, but only if it was a last resort.

  • Stayed: December 2012
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Thank dbae27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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