In September, our daughter booked two rooms for us at this hotel using her Priority Club Card and our American Express. We planned a weekend together in Asheville. A horrific car accident(which totaled our car) prevented us from traveling to Asheville and our daughter cancelled the room. We were nonetheless charged over $300. for two rooms. We called the hotel and explained the circumstances. We also explained that we had cancelled the reservations, secured with a Priority Club Card, but they refused to refund the money. They would not even give us a " credit" for a future visit. A phone call to corporate headquarters assured us that the hotel should refund our money, but the hotel management still refused. The relationship between individually franchised Holiday Inns and Corporate Headquarters is so loose that hotels can set their own policies about cancellations and refunds, and there is nothing the Headquarters can do about it. Be advised before you book at this hotel or at any Holiday Inn. We are still out $300.
Bill and Patricia Robinson, Aiken, SC
- Official Description (provided by the hotel):
- Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn-Asheville Biltmore West Hotel Asheville
- Asheville Holiday Inn