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“Not thrilled”

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Doubletree Hotel Biltmore / Asheville
Ranked #11 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed December 9, 2013

Wasn't thrilled with stay - not a terrible place but expected more. Room was ok - clean but was expecting more. Very dark. Front desk staff weren't very friendly. Breakfast food was good, just didn't like that it was in a conference room where they served it. Seemed dirty

  • Stayed: December 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank janetp856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BFH_Marketing, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville, responded to this reviewResponded December 12, 2013

Dear janetp856,

We appreciate your feedback. We are glad that our general manager was able to reach out to you directly to resolve the issue you brought forth. We would love to have another opportunity to host you again and do appreciate your business.

Sincerely,

Lauren McDevitt
Marketing and Guest Relations
DoubleTree by Hilton Asheville-Biltmore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,443 - 1,449 of 1,454 reviews

Reviewed December 7, 2013

This is a quality hotel that pays attention to detail with a very competent staff. The management was fantastic and most helpful. The hotel's location was very near the Biltmore that one must see when in Asheville. It was also a great location for day trips to Hot Springs, Cherokee, and Chimney Rock.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2013

Would definitely recommend this hotel. Great proximity to downtown, Biltmore Estate, local attractions. Staff extremely friendly and helpful. Rooms were very clean and updated. We would definitely use this hotel whenever we visited Asheville, NC.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

Comfortable room, clean bathroom, accomdating staff, and a great location for visiting the Biltmore estate. After travelling 300 miles to get to Ashville it was wonderful to be greeted in a warm professional manner by the staff.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank JEFFREY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

My daughter and I....and our dog....had the most wonderful stay at this hotel over Thanksgiving. To our surprise this jewel of a hotel was just minutes away for our get-away to Asheville to visit Biltmore. Upon arrival it was snowing and we were greeted by the nicest staff who were happy and knew what customer service is all about. Upon checking us in they gave us some warm baked cookies which was a really nice added touch. They immediately sent up a dog package for our pet which was a soft doggie bed, a mat and a bowl with a doggie cookie --- this was really a nice touch. Our room was very nice with excellent furnishings, excellent water pressure in the shower and the sleeping beds were outstanding - they had top notch bedding and pillows. Also there was no traces that anyone had ever smoked in this room -- unlike many hotels that say the room is non-smoking and you get to the room and find it is smoke covered up with fragrance room spray. An added bonus, there was a T.G.I. Fridays attached to the hotel that was really convenient and we ate dinner there the first night. The food here was really a real step up from any other TGI Fridays that I have been to. There was also a Market Place snack area in the lobby with snacks, drinks, coffee, cider and water. Free Wi-Fi is included in all the sleeping rooms. The Lobby had computers for visitors as well. This is an absolutely superb hotel and we will definitely be coming back for a visit there in the future. Location to Biltmore, downtown Asheville arts, cultural, etc. very close by. Such a convenient gem of a hotel.

  • Stayed: November 2013, traveled with family
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Thank SunSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

We love the double tree hotel, because of the fresh clean feeling, breakfast and location. Planning our next trip to Asheville and will stay again at this hotel. The only critique is the pricing during the offseason needs to be lowered.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed December 3, 2013

Excellent facility with restaurant accessible from lobby (TGI Fridays). Amenities were outstanding. The staff was wonderful, very friendly and helpful to all of our needs. Location was convenient to the Biltmore Estates where we were touring.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Biltmore / Asheville

Address: 115 Hendersonville Road, Asheville, NC 28803-2868
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Asheville
#4 Spa Hotel in Asheville
#9 Family Hotel in Asheville
#13 Romantic Hotel in Asheville
Price Range: $128 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Biltmore / Asheville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The DoubleTree by Hilton Asheville-Biltmore, an Asheville-based Biltmore Farms Hotels property, is a full-service hotel located one block from The Biltmore Estate and within walking distance of the historic Biltmore Village’s quaint shopping and restaurant district. This newly renovated 197-room hotel offers guests a distinctive upscale ambience in a relaxing atmosphere, and a complimentary warm fresh-baked DoubleTree cookie upon arrival. The DoubleTree’s recently completed renovations include improvements to its Cecil Wing Guest Rooms, lobby, public and meeting space, as well as the additions of a state-of-the-art e-Lounge Business Center and Market Place. Additional amenities include an indoor pool, complimentary high speed wireless Internet, an ultra-modern fitness facility and more. Our in-house DoubleTree Catering offers a variety of culinary and event options, ranging from small corporate meetings to full-scale weddings. The DoubleTree by Hilton Asheville Biltmore is a drop-off and pick up point for the Historic Asheville Trolley Tours and is only minutes from downtown Asheville, major interstates, the Blue Ridge Parkway and Asheville airport. ... more   less 
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Also Known As:
Doubletree Hotel Biltmore Asheville
Doubletree Asheville
Asheville Doubletree

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