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“Service was great.” 3 of 5 bubbles
Review of Quality Inn & Suites Biltmore East

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Quality Inn & Suites Biltmore East
Ranked #37 of 63 Hotels in Asheville
Mpls
2 reviews
“Service was great.”
3 of 5 bubbles Reviewed June 1, 2014 via mobile

Room was clean as was the full facility. Free WiFi was nice. Breakfast met expectations. Decent location outside of downtown.

Service was excellent. When a problem came up, the front desk staff was very helpful.They even provided direction to our next destination.

Stayed May 2014, traveled with family
Helpful?
Thank LakeJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, June 4, 2014
We are happy that we offered you great service. Please stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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510 reviews from our community

Traveler rating
    136
    191
    108
    45
    30
See reviews for
129
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

Clean rooms, convenient to interstate, resteraunts good staff, breakfast and affordable rate. What else do you need when passing thru an area. There is no resteraunt on premisis but several close (whithin walking distance)

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nawlcrawler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, May 30, 2014
We are very happy to hear that you found our location to be convenient & our hotel to be clean! Happy travel to you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed May 27, 2014

this quality inn is just off I-40 and has a nice pool area, a single washer and dryer off the lobby and a fairly good breakfast. Rooms have a good sized bath and comfortable beds, but wow, the staff could use some training. We arrived around 8pm and no one at the front desk, we finally had to shout before this blond woman shuffled out, annoyed that we had disturbed her. We got to our room and it was good. We asked for a smoke free room that also was pet free. And we got both of those. the next day we went to breakfast and asked for grits, the woman pretended she did not know English, but understood others. Then when we went to check out, again, the front desk was empty. Again we had to call out for someone after waiting several minutes.

Room Tip: rooms in the back are quieter.
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank liz r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, May 30, 2014
We are very sorry to hear that our staff was not helpful to you. It is our goal to provide friendly customer service to all of our guests. We apologize and will address this with our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelzer, South Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 25, 2014 via mobile

This hotel is a good place to stay. Location is within just a few minutes of a lot of places to eat and less then 10 mins from Biltmore Estates and downtown Asheville. The king room was nice with a lot of room. Great breakfast. Staff was very helpful and friendly.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Alb52313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, May 30, 2014
Thank you for taking the time to provide us with your feedback. We are happy that you enjoyed your stay with us. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level Contributor
150 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed May 17, 2014

We had a very nice stay here over the weekend while touristing. The front desk help is very friendly, the breakfast was good, rooms were clean and the location is great. The only problem I had was the price. The place is getting a little old and showing it's age. The bathroom lights are rusted and it reminds me of the Motel of yesterday. I believe that it is over priced for today's market.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RoverToad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, May 22, 2014
Thank you for providing us with your feedback. We are sorry to hear that you felt the hotel was a little outdated for the price. Our goal is to provide a clean, comfortable room at a great value to all of our guests. We will look into ways to update as we can. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanford, Florida
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed May 13, 2014

We chose this place because it is pet friendly and we wanted a nice place, close to the Parkway and close to downtown.

Let me say, that we made our reservations online, VERY EASY, check in was EVEN SMOOTHER, just showed my ID and had a room Key. The staff, was friendly. The room we choose was a pet friendly room that had 2 beds.

I can say that our room was VERY CLEAN.

We have Tempur-Pedic beds at home but the beds that we slept in was nice and comfortable.

The rooms were on little on the smaller side, but who cares, as we had no intent to stay in the room any way, just to sleep. The breakfast we skipped out, not because it was bad or any thing we just chose to eat downtown Asheville.

The only thing was the parking, which really is not a big deal but is limited, as we had to park at another part of the hotel one night.

Check out was a breeze as well, we told them we had a great time and it was time to depart, they gave us a receipt that was all ready paid for and thank us for choosing Quality Inn.

I would have no problems staying at this place again, in fact we have 2 more trips coming up this year to North Carolina and this will be the place we will be staying for our vacations.

Just a little about us, we're not picking people, just a friendly couple that likes to travel. I noticed some people did not like this or that, but for what we paid it was nice and I will stay there again.

I think you'll enjoy the price, location and how clean the rooms are at this establishment.

Thanks for reading.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, May 15, 2014
We are very happy to hear that you enjoyed our location near the Blue Ridge Parkway & close to downtown. Thank you for providing all of your feedback. We are certain it will be helpful to other travelers. We do hope to see you in your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
151 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

Lots of great comments about this hotel and we concur with them. We got a very nice spacious room with a large modern bathroom. Had a very comfortable sleep. The breakfast was real food. Not the sugar, caffeine and dust most establishments serve (plenty of that as well) but had pancakes and biscuits with gravy. We enjoyed it very much! Unfortunately we were in town when there was some very unpleasant weather and so we opted to trek further south to Florida. On a future trip, when we come back to do the things that we missed because of the weather, we will certainly give this establishment due consideration.

  • Stayed April 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Grizinator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, May 12, 2014
We are so glad that you enjoyed your stay with us and that you also enjoyed our breakfast. Do come back when the weather is better & you can stay longer. There is so much to do in Asheville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Biltmore East

Property: Quality Inn & Suites Biltmore East
Address: 1430 Tunnel Rd, Asheville, NC 28805-2802
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Asheville
#21 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Biltmore East 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Quality Inn & Suites Biltmore East Hotel Asheville
Quality Inn And Suites Biltmore East
Quality Inn Biltmore East
Quality Inn Asheville
Asheville Quality Inn

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