We found this hotel by picking up a coupon book from the rest area. After driving all day we were tired and wanted to stop for the night, we were greeted by a lady at the desk, the first thing I noticed was her shirt looked like it had been put on straight out of the hamper, but decided to overlook this. We presented the coupon and she agreed to split the bill onto 2 different credit cards. We parked in front of our room and took our luggage in, the room was simple, yet appeared clean. As I walked into the bathroom I noticed a spot on the carpet that appeared to be food, took a quick shower, ( the shower was fantastic). As I went to leave the bathroom I looked into the long mirror on the far wall and noticed a bunch of hair, from a person that shaved, on the wall. I went immediately to the phone all called the front desk, they offered to change our room but 3 of the people in our party were already laying down, we asked for a credit instead. The next morning I had an opportunity to speak with the manager when I went over all these issues she was obviously appalled. She was tripping over herself apologizing and gave a us a very generous credit on our room which was already low due to the coupon. Would I stay here again? Yes. Why, because it was obvious when talking with the manager that I mattered, that my concerns mattered and she took step to correct the issues while I was standing at the counter. Also, the bed was surprisingly comfortable.
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- Also Known As:
- Quality Inn & Suites Biltmore East Hotel Asheville
- Quality Inn And Suites Biltmore East
- Quality Inn Biltmore East
- Quality Inn Asheville
- Asheville Quality Inn