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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Ranked #13 of 63 Hotels in Asheville
Certificate of Excellence
GreenLeadersBronze level
guntersville,AL
Level Contributor
152 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great location”
4 of 5 bubbles Reviewed November 13, 2013

Great value, close to restaurants, shopping and the Biltmore estate ( less than 10 in away). Hotel is older but appears to be recently renovated. Fresh paint, bedding and carpets. Our room was very clean. The staff were very helpful and friendly. Fresh, baked cookies out every afternoon as well as coffee and tea. Free breakfast included waffles, juices, biscuits, bacon, potatoes and fruit.
We would definetely stay here again!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmjtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, February 18, 2014
We are so glad you shared your feelings about your past stay. Yes, the rooms have all been renovated and we are currently redoing all of our common areas to have a modern, fresh look. We will keep the cookies and coffee ready for your return, since you stated that you will "definitely return!".Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,247 reviews from our community

Traveler rating
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    408
    95
    27
    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Nashville, Tennessee
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 1, 2013

The coffee maker was actually in the bathroom on the vanity right beside the toilet! Disgusting! How can management not understand the very serious health problems of food preparation and the toilet 2 feet apart? King suite size is no larger than a regular room. It's just a bed and sofa with a wall between. One very small desk top surface was the only flat surface to hold purse, drink cups, etc and laptop. Guess that all explains why the coffee maker was in the bathroom. I will not recommend this Country Inn and Suites. I will never again stay at Country Inn & Suites by Carlson Asheville Downtown Tunnel Road.

Room Tip: Ask for a room with no coffee maker beside the toilet.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lesia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, November 5, 2013
Dear Lesia M,

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
4 reviews
5 of 5 bubbles Reviewed October 21, 2013

Booked this hotel last minute for a weekend getaway. Couldn't have been happier. The hotel is halfway between downtown Asheville and the Biltmore Estate - very convenient! Rooms seem newly renovated. Very clean! Complimentary breakfast was good. Overall great hotel in a good location!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, February 19, 2014
Hello and Thank you for taking the time to compliment our hotel. We are glad you found us and enjoyed all that we have to offer. We are recently renovated and are continuing the process by giving a "facelift" to our common areas for a fresh look. Please visit us again and let us make you feel at home!
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Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 21, 2013 via mobile

We searched all over trip advisor for a great hotel and found this one. Ranked number 7 and it could easily have been ranked higher. The hotel was very nice and had everything I would expect. The biggest part that stuck out was the very,very friendly service given behind the counter. I wish I could remember the young girls name but she could tell you any and everything about Asheville. She could very easily be a tour guide for Asheville.
The only thing I could've asked for was a softer bed but that's a personal preference and is by no means a negative on this hotel. We will probably be returning to Asheville after Thanksgiving and this will be were we stay again.
Thank you to all the staff for making this a terrific stay!!

Stayed October 2013
Helpful?
Thank Raleigh868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, February 19, 2014
Thank you for the wonderful comments about our property and staff. We love to tell you about our town and all the great things to enjoy. Return soon and let us treat you like family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denham Springs, Louisiana
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

Quiet comfortable room, friendly staff, met all my expectations for a very good hotel stay. View was nothing special, but I'm only there to sleep. Location was good for our biltmore visit, and we were surprised by several large antique shops nearby that made my wife very happy. Free breakfast was the normal free breakfast fare, but it had a waffle house and an IHOP within walking distance. Due warning the IHOP is uphill.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adboxjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 14, 2013

What a nice place tucked away but close to so much! Appears to be newly remodeled and the new decor was very lovely. Beds were comfy, room was comfortable and had plenty of space. The lady at the front desk was most helpful both nights in helping us get around Asheville. Breakfast was very filling, lots of options and the lady working the room was very helpful and polite. Halls and room was incredibly quiet. Never heard a peep from anyone nearby. Enjoyed the pool and Jacuzzi - both were a great extra amenity. A great find just outside of downtown Asheville.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank threeinmotion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed October 5, 2013

We stayed here for one night last week, on the recommendation of the other reviewers here. We were not disappointed by the quality of this hotel. We had a suite, which consisted of a very large room with microwave and refrigerator. No wall between bed and remainder of room, but unusually large for a hotel space. The bath was also large, with a shower head that had good flow and more than adequate size and quantity of towels. The room was exceptionally quiet. No sound penetrated into our room all night. Breakfast was good, with hot food (eggs, oatmeal, sausage gravy with biscuits, waffles) as well as the usual breads and juices. The location of the hotel is also good, with a very short (5 minute) drive to downtown. I would definitely stay here again.

Room Tip: Our room was in the back of the hotel, which was very quiet.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovetotraveleurope_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805-1844
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Asheville
#8 Business Hotel in Asheville
#14 Family Hotel in Asheville
#18 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate) 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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