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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Ranked #13 of 63 Hotels in Asheville
Certificate of Excellence
GreenLeadersBronze level
Greenwood
2 reviews
“YES !!!! YES !!!! YES !!!!”
5 of 5 bubbles Reviewed August 31, 2013

If you are looking for a clean,safe,hotel,look no further !!Every inch of this hotel was spotless.Comfortable beds,provided a great night sleep.Followed by a delicious breakfas.All staff we experienced were very friendly and professional.We highly recommend this hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teddy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, General Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, September 4, 2013
We are thrilled to read this review, Yes!! Yes!! Yes!!! we do have an excellent team working here. I am glad everything was great during your stay with us.We hope you come back and stay with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,248 reviews from our community

Traveler rating
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    408
    95
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    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Huntsville, Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 20, 2013

This was a long weekend planned in advance with my family - for a mini-family reunion in Asheville. Unfortunately, after booking earlier in the month, a family member had a "medical issue" and we had to cancel. The Country Inns & Suites graciously worked with us on rescheduling our trip to later the following month. When we arrived, the desk staff was extremely courteous and helpful (recommending restaurants, local attractions, tours, etc). We followed their advice to the tee - and were very pleased - including dinner one evening at the Grove Park Inn (lovely at sunset).

The rooms were very clean and well appointed (how do they fold those bathroom towels to look like a swan?). The breakfast featured an excellent variety of foods - including fresh fruits with your oatmeal (if you aren't an egg and sausage fan).

I will definitely stay here again - clean, great and accommodating staff, wonderful breakfast, lovely part of the town and great people.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Jeff I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, August 22, 2013
We are so thrilled to read your review. Glad to know you enjoyed your stay with us!!!As for the towels when you return we may have to ask our wonderful housekeeping staff to show you how we do them.Have a great weekend. Thanks.
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Fallston, Maryland
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

We stayed here for three nights while touring Asheville and the mountain areas. The room was clean, spacious, comfortable. Breakfast was fresh and had many choices. Our only minor complaint was the pillows. We prefer foam or more firm. But that is a personal thing and we found everything else at this hotel to be excellent.
The staff was very friendly and helpful. We had no complaints and would stay there again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 515cey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsboro, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 12, 2013

We often travel to Asheville and have never been disappointed with a stay at the Tunnel Road Country Inn. The staff is friendly and helpful, beds are very posh and the location provides excellent access to downtown and beyond. My only quibble is with the side entry. It could easily be transformed into an attractive space with some prefab latticework and plants to guide guests to the parking lot while still functioning as a staging area for improvements. Overall this venue presents an superlative value compared to the competition!

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank gresreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, August 14, 2013
On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heath, Ohio
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

Chose this hotel because of my points, but would recommend for cleanliness and convenience-both to Biltmore and downtown Ashville. Great staff-helpful and friendly-gave great restaurant advice! Room very clean and comfy-beds fine and bath roomy. Love this chain-down to earth and affordable for folks who want somewhere to sleep while seeing attractions, etc. I have never been dissapointed with my stays at CI and S!!! Breakfast included and was good-nothing fancy but there was a variety.

Room Tip: Choose a lower floor-only one elevator in hotel and it's SLOW!
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  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Leslie553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 4, 2013

Cleanest hotel I have ever been in! The rooms were very clean - absolutely no dust, no strange smells or spots on carpets/walls/etc. The staff and management were also very friendly. The area around the hotel seemed safe and was a great location between the various sites around the area. I would definitely not hesitate to stay here again! Homelike without being home.

  • Stayed December 2012, traveled with friends
    • Value
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Helpful?
2 Thank molliedog01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed August 3, 2013 via mobile

This hotel was recently renovated. It was clean, beds were comfortable, and staff was great! Stayed on the 3rd floor, which just got new carpets. Mini fridge in room. Has an indoor pool with a hot tub, fitness center, tables in the pool area and outside, and even coin washing machine and dryer. Hot breakfast included. 5 min drive from downtown and restaurants within walking distance. I checked out hotels nearby and this was the best value for the money while still being clean and safe. Would def stay here again!!! Thanks for helping us have a great visit.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aplatn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805-1844
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Asheville
#8 Business Hotel in Asheville
#14 Family Hotel in Asheville
#18 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate) 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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