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“Nice Property, Staff Acceled at a Trying Time”

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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Ranked #13 of 66 Hotels in Asheville
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 14, 2013

My wife and I stayed here for one night on July 4th 2013. Apparently, the whole week had been pretty rainy and today was no different. By early evening the main road out front had been shut down due to flood water rushing across into the Waffle House Parking lot.

Our hotel was also flooding and the staff was using towels and shop vacs to control the water entry. The amazing thing was that the whole time they still had a great attitude and treated us very well.

While, the room was decent, the cookies up front were a nice touch, the breakfast was good. The people here make the difference! Keep us the good work and the southern hospitality!

  • Stayed: July 2013, traveled as a couple
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Thank Chas3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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936 - 942 of 1,370 reviews

Reviewed July 11, 2013

This hotel is clean and the room was updated nicely. My room was quiet. I didn't stay for the breakfast. Nice to have a coffee maker and refrigerator in my room
The hotel is close to mall and centrally located. The front desk attendants were very friendly and accomodating!

Stayed: July 2013, traveled solo
Thank dianeperez66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

My husband and I have traveled a lot, and this is by far one of the cleanest places we have ever stayed in. Things that mean so much to you, like a clean bed and a bath. They had it all and I would definitely stay there again.

  • Stayed: July 2013, traveled as a couple
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Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this reviewResponded July 11, 2013

Thanks for the review. Glad to read that everything was great during your stay. We hope to see you back soon!!! Have a great summer!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

We booked this to get more space for a family of 3, and we were pleasantly surprised by this hotel. We found the location to be extremely convenient, and the staff to be very friendly. It is a bit "tired", but I'd say it offers good value for your money. Given that we were not in our room much (so much to see and do in Asheville) we were very pleased with this hotel choice.

  • Stayed: July 2013, traveled with family
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Thank travelwithpoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this reviewResponded July 10, 2013

Thanks for the review. Hope you have a safe summer and look forward to seeing you soon.

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Reviewed July 8, 2013

My wife, 10 year-old son and I stayed here for two nights in July while visiting the Biltmore Estate. We secured a prepaid rate of about $150 per night. The overall space was small for a suite. The sofa was rock hard, but the bed was comfortable. We found the chlorine content of the indoor pool to be unbearable, which was confirmed when my son's bathing suit was "bleached" and discolored upon getting out of the pool. We liked the free WiFi, and the breakfast was quite good. The hotel is about a 10 minute drive from the Biltmore Estate, and we saved about $50 per night vs. hotels that were located in the immediate proximity to the Biltmore Estate entrance. There are a lot of restaurants to choose from on Tunnel Road, which was good. I consider this hotel to be "average".

Room Tip: Call ahead and find out which floor is being remodeled to avoid excessive noise.
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  • Stayed: July 2013, traveled with family
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1  Thank mjbernatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this reviewResponded July 10, 2013

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

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Reviewed July 7, 2013

We stayed over the 4th of July weekend when a lot of Asheville hotels seem to jack up their rates exponentially beyond reason and this hotel's price was in the ballpark of where it should be. This hotel is much like a business traveler hotel in the amenities, so my ratings are in that genre. It's close to the loop and maybe 5 minutes from downtown (just take a left on Tunnel and it'll take you right there), making it easy enough to get around. Seemingly built around 1974, as others have pointed out they are renovating it and making things new again with new carpet, furniture and bedding. We got an updated room on the 4th floor and slept well. It's very quiet due to location and has a little odd layout where the elevator for the 5-story property is at the very back of the building. Breakfast is as you'd expect with the surprise breakfast burritos instead of scrambled eggs. It's not a resort property but is clean, quiet and comfortable. Wifi internet speeds tested in around 2Mbs both up and down, which is okay, not awesome. Totally a safe bet.

  • Stayed: July 2013, traveled as a couple
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Thank betona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

This hotel was recently renovated. It was clean, beds were comfortable, and staff was great! Stayed on the 3rd floor, which just got new carpets. Mini fridge in room. Has an indoor pool with a hot tub, fitness center, tables in the pool area and outside, and even coin washing machine and dryer. Hot breakfast included. 5 min drive from downtown and restaurants within walking distance. I checked out hotels nearby and this was the best value for the money while still being clean and safe. Would def stay here again!!!

  • Stayed: July 2012
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1  Thank Aplatn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)

Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805-1844
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Asheville
#8 Business Hotel in Asheville
#14 Family Hotel in Asheville
#18 Romantic Hotel in Asheville
Price Range: $94 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate) 3*
Number of rooms: 74
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Also Known As:
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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