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“So-so” 3 of 5 bubbles
Review of Comfort Suites Outlet Center

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Comfort Suites Outlet Center
Ranked #30 of 63 Hotels in Asheville
Certificate of Excellence
United States
Level Contributor
120 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“So-so”
3 of 5 bubbles Reviewed June 18, 2010

Yes, the front desk guy Mikal was very helpful. This hotel just did not have a real "homey" feel to it. Bare bones. The room however did have a microwave, coffee maker and small fridge. I found a pale pink blood stain on the bathroom door, instant turn off. There was some kind of construction convention going on and the guys gathered at the back door while it was raining and it smelled smokey in that area and there was mud all over the floor. Another turn off. Breakfast was pretty good, nice variety, not alot of places to sit and the pool looked very small. It was just lacking something.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelchick2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 21, 2010
Thank you for your comments. We appreciate you staying with us at the Comfort Suites Biltmore. We value our guest’s input and making your stay comfortable is our goal. We just completed a multi-million dollar renovation. We try diligently to provide our guests with clean, comfortable accommodations at a great value and price. We regret that you did get that "homey" feel. We apologize that our inspectors did not inspect your room before your check-in. Please accept our apologies. We are glad that you found our breakfast to have a good variety. We hope you come back to visit us next time you are in Asheville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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590 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Greensboro, North Carolina
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed June 14, 2010

I wanted to take a moment to note that Mikal A. at the front desk is really a godsend. He is one of the most helpful people you will in llife, and someone who made our stay at Comfort Suites a wonderful one. Great breakfast, nice location, and wonderful staff. Thanks Mikal, and everyone else for making our stay a great one.

  • Stayed February 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank willworkforhotelroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 16, 2010
I want to thank you selecting the Comfort Suites Biltmore during your recent stay in Asheville, NC. I will personally thank Mikal for providing you legendary service. We are very fortunate to have him on our staff. It is very important to the staff and management of the hotel to exceed our guest's expectations. Thank you again for staying with us & we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 9, 2010

This is a convenient stopping point for heading down south. We love that it's right off the highway and very close to the cool and funky downtown Asheville. Did have to have our room changed once due to smell, but that can happen in a place that allows pets. If you're lucky, you can get a room on the side that faces the mountains... a spectacular view.

  • Stayed May 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gogogadget1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 10, 2010
Thank you for your feedback! We appreciate you taking the time to review us on Trip Advisor. We are delighted that you enjoyed our convenient location! We regret that there was an odor in your room. We do try to keep all pets on the first floor but of course sometimes a pet gets by us & stays on another floor. We are glad that we could accommodate you in another room & thank you for your understanding. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bryson City, North Carolina
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 9, 2010

Enjoyed our stay, very friendly helpful staff, clean, and pet friendly.

  • Stayed June 2010
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cerimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 7, 2010

Hotel staff was very nice at check-in and check-out. Staff suggested several great restaurants nearby and provided us with a discount card for one of them. The restaurant was fabulous and directly across the street.

Continental breakfast was from 6:30 am - 9:30 am and included waffles, cereal, fruit, muffins, eggs, sausage, biscuits, milk, juice, coffee. Hotel was pet friendly as we saw several pets in the lobby. Elevator was a little slow. Door to room was heavy - had to really push it to open it. Double beds were very soft. Husband couldn't sleep on it because it was too soft but kids loved it. We were able to use the outside pool on two occassions. Pool was just big enough for us and not too deep for the kids.

Hotel was also close to our destination, The Arboretum. Great place to visit as well.

  • Stayed June 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kmarino212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 10, 2010
Thank you so much for taking the time to review Comfort Suites Biltmore on Trip Advisor. We are glad to hear that you enjoyed your stay and our staff's restaurant recommendations. We look forward to your return visit the next time you are in Asheville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
1 review
5 of 5 bubbles Reviewed June 3, 2010

Mikal helped with my reservation (we were traveling with a pet and did not want to have to switch rooms mid-stay). When we arrived, it was completely taken care of. The room was great, everything was immaculate, we had no problem with the wi-fi, the amenities made life lots easier.The staff were helpful (see Mikal!) and the breakfast was great. We will be staying there again and would recommend it highly to anyone who is staying in the Asheville, NC area.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lwhite2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshevilleDreamer, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 4, 2010
On behalf of Mikal I would like to thank you for staying with us and appreciate you recognizing him for a job well done. It is our goal to provide our guests a "HOME AWAY FROM HOME" experience and glad that your stay with us was a terrific one! We are delighted that you were pleased with our amenities & enjoyed our hot breakfast. We look forward to your return trip. THANKS...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 29, 2010

We found the hotel with a travel coupon and it was the best stay on our trip. The rooms were clean, attractive and quiet. The beds were comfortable with several cushy pillows. I have paid over double this and not had rooms as nice. The breakfast was extensive and has a variety of hot and cold items. We found the staff to be friendly and helpful. Staci, the front desk manager gives a great first impression. She gave suggestions for local eating places as well as nightly entertainment. Use the hotel discount tickets to the Biltmore mansion - they are a bargain.

  • Stayed May 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovestotravelIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Outlet Center

Property: Comfort Suites Outlet Center
Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites hotel near Biltmore. Discount Biltmore tickets sold! Free full hot breakfast and newly remodeled! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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