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“excellent service and good value”

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Comfort Suites Outlet Center
Ranked #30 of 63 Hotels in Asheville
Certificate of Excellence
Portland, Oregon
1 review
“excellent service and good value”
5 of 5 bubbles Reviewed May 27, 2010

Stayed overnight while visiting Asheville NC.
Very helpful staff, clean rooms, quiet.
Desk staff very helpful in dealing with the details of our two rooms and our late arrival.
I recommend this hotel!

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eugene1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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600 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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  • Any
English first
Indianapolis, Indiana
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed May 27, 2010

This is the second time we have stayed in this hotel. We have been very impressed. Very clean. Friendly, helpful staff. Great location near shopping and eating. Close to entrance to the Blue Ridge Parkway and to the Bilmore Mansion. They offer great ticket prices at the hotel desk. Very reasonably priced.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheMom78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshevilleDreamer, Director of Sales at Comfort Suites Outlet Center, responded to this review, May 31, 2010
Thank you for taking the time to review the Comfort Suites Biltmore on Trip Advisor. We are delighted to hear that you found our hotel to have such a great location for you during your recent stay with us. We appreciate your business and your recommendation of our hotel. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed May 24, 2010

This hotel exceed my expectations in every way. Very clean and well appointed. Great location for visiting the Biltmore Estates. Great Seafood Restaurant next door - Harbor Inn Seafood.

Stayed April 2010, traveled with family
Helpful?
2 Thank Grouper57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshevilleDreamer, Director of Sales at Comfort Suites Outlet Center, responded to this review, May 31, 2010
Thank you for your great review of Comfort Suites Biltmore! We are glad to hear that you enjoyed your stay with us. We strive to offer our guests a clean & comfortable stay at a great value! We look forward to future visits from you when you are in the Asheville area.
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Dallas, Texas
2 reviews
4 of 5 bubbles Reviewed May 16, 2010

newly renovated great service per friendly ( and reasonable fee for fido to stay) hot breakfast Staci the manager and all staff most friendly and accommodating- will be our hotel of choice for the area when traveling with our boston terrier

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fedorasfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, May 17, 2010
Thank you so much for taking the time to review Comfort Suites Biltmore on Trip Advisor. I am delighted to hear that you & your pet enjoyed your stay with us. It is our goal to provide our guests with clean, comfortable rooms at a great value. I am glad that you were able to take advantage of one of our pet friendly rooms. We look forward to your return visit!
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Iowa
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed May 14, 2010

This hotel was a great place to stay except for the small bathroom. I think it's the smallest bathroom I've ever seen in a hotel room and not quite up to par with other Comfort Suites I've stayed in.

The beds were also double's instead of queens, so if your thinking of having 4 people stay in a room, I wouldn't.

What was great about the hotel was the service of the front desk people. They were great and recommend a terrific restaurant kiddy corner from the hotel. They also were very helpful answering questions. The breakfast was also terrific.

They do need a second elevator though. This is a larger hotel and the nights we stayed they were very busy so there was quite a long wait for the elevator.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, May 17, 2010
Thank you so much for writing this review of Comfort Suites Biltmore. We appreciate your feedback. We try to offer as many ammenities (microwave, refrigerator, coffee maker, etc.) as we can in all of our guest suites. We also have a full-size pull-out sleeper sofa to accommodate extra guests. We are so glad to hear that the Front Desk staff helped to make your trip more enjoyable! Our goal is to provide our guests with a delicious hot, full breakfast each morning & we are happy that you found breakfast to be up to great standards. We realize that having one elevator does present a challenge at times & we apologize for any inconvenience. We certainly look forward to a return visit from you the next time you are in beautiful Asheville!
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Raleigh, North Carolina
2 reviews
5 of 5 bubbles Reviewed May 12, 2010

Can't say enough about the excellent customer service and hospitality! Front desk staff was exceptionally easy to work with and very personable and friendly; felt like old friends. Breakfast is always well stocked and available with a great variety. Inside rooms lend to a nice quiet and safe environment. Great location for sightseeing, hiking or shopping! Large windows give a beautiful mountain view too!

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dovesembrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, May 17, 2010
THANK YOU for staying with us at the Comfort Suites Biltmore, Asheville, NC. The staff and management of the hotel enjoy pleasing our guests and exceeding their expectations. We are glad that you found our hotel to be so conveniently located. Since we are only 1 mile from the Blue Ridge Parkway and 7 minutes to downtown Asheville & Biltmore we feel we are in the prime location for a great stay for our travelers. Our staff is delighted to be recognized for their friendly service & commitment to guest satisfaction! We hope that you will stay with us again during your next trip to Asheville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston,SC
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed April 29, 2010

We booked a room at the Comfort Suites Biltmore and called 2 days prior to our check in date to cancel. I was given a cancellation number and thought everything was OK. Not so! Imagine my suprise when I receieved my credit card statement and had been charged for one night with it listed as a no show. I thought no problem I will call the hotel and get the mistake corrected. Boy was I wrong. I was basically told too bad. I am not sure if there is a scam going on here or what, but be careful if you have to cancel your reservation.

Stayed April 2010, traveled on business
Helpful?
3 Thank charlestongal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, May 3, 2010
Thank you so much for taking the time to review us on Trip Advisor. We certainly appreciate all of our guest's feedback. Unfortunately when a reservation is made under a group block at a discounted group rate some cancellation restrictions apply. Had you been able to provide us with a cancellation number we would have been happy to refund the no-show fee that you were charged. Our goal at Comfort Suites Biltmore is to treat our guests fairly & we apologize you feel that you were scammed, that certainly was not the case nor our intent. Thank you again for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Outlet Center

Property: Comfort Suites Outlet Center
Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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