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“Everything OK”

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Comfort Suites Outlet Center
Ranked #28 of 66 Hotels in Asheville
Madisonville, Kentucky
Level 5 Contributor
84 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Everything OK”
Reviewed September 13, 2012

Nice hotel, great location. Very comfortable room! No major complaints about this hotel. Room was clean and nice. Front desk person was very kind and helpful. Not a true suite, but there was a sofa and chair in my room. Flat screen tv and I had no problems with the wifi (always a plus)

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, September 17, 2012
The staff at the Comfort Suites Biltmore appreciates your review. We are delighted that you found the hotel to be clean & comfortable. Please stay with us again!
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620 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Lynchburg VA
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2012

My high school class (Lee H. Edwards High School class of 1962) just had the most sucessful reunion ever held in Asheville. Much of the credit goes to our host motel Comfort Suites Biltmore Square Mall! From the time we started planning until the event weekedn was over Crystal and her staff made every request happen.

We had some 150 attendees who enjoyed the Crown Room and the Biltmore Room as well as the excellent CLEAN and quite rooms! Breakfast was great and we will be back!

Room Tip: All rooms are fine! Next door restaurant is very good and Ingles is a very good grocery store just a...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank billplyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, September 17, 2012
Thank you so much for your great review of Comfort Suites Biltmore! We enjoyed having your class reunion with us and we are so glad that everyone had a great time & found our hotel to be clean, convenient & well staffed. Hope to see you all again soon!
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Goshen, OH
Level 6 Contributor
101 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 31, 2012

We had a whirlpool room on the 3rd floor. Smallish bathroom but sufficient. Hot water was slow. Bed comfy with lots of pillows. Room was clean. Big HD TV. Room had excellent work station: double desk, plenty of outlets and hookups, all the lamps had outlets in their base (desk and each side of bed) which was very convenient for charging cell phones. Internet had fair signal but worked ok enough ... was difficult to get to acknowledge page when trying to connect at times. Cell phone reception in room was excellent. AC could have had a stronger fan to cool the room (especially after a shower) but was mostly comfortable. Breakfast was nice and well presented: biscuits/gravy,omlets, waffles, muffins/toast,cereal, boiled eggs, sausage all served until 9:30am. Coffee service all day and cookie tray in afternoon. The small pool is located on the street side with no privacy but has large deck area, was clean, only 5ft deep, and provides towels and many lounge chairs and round tables with umbrellas for relaxing. Checkin was smooth ... received bottles of water. Property is less than 5 minutes from Blue Ridge Parkway access (it's a 25 minute drive to top of Mt Pisgah ... very scenic) and about the same to interstate. Ingles grocery, McDonalds, Kmart within walking distance. The Mall is same parking area but it mostly vacant, but nice to walk in. There's a Ryans Steakhouse nextdoor as well as Harbor Inn next door. Ryans was ok, and Harbor Inn (seafood) was a disappointment (glorified Long John Silvers w/steak added to menu) but stays busy all day. Overall great place to stay when driving parkway or touring Asheville area!

Room Tip: Don't get a room by the elevators ... elevators are in center of building.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Wongs1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, September 4, 2012
Thank you for taking the time to review us on Trip Advisor! We are glad to hear that you enjoyed your stay with us and that you liked our brand new lamps with power outlets. That is an added convenience in our technological age! We look forward to your return visit. Happy travels to you!
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nc
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 23, 2012

Not a bad location if you are dropping a kid at UNCA. Not extremely close, but right next to a Kmart and a very limited mall. Interesting seafood restuarant next door. Plenty of parking available.
Room and bath was clean. Offered 2 double beds as well as a fold out, which was a good thing since now my kids refuse to share a bed (no matter what size) with their sibling. Bath area was very, very small. But the room was spacious.
Highlight was the breakfast. Healthy and bountiful. If the cafe is full, move into the lobby area where there is additional seating.
Great value for the price.

Room Tip: No tip...all of the rooms are about the same.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank kindness5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, August 27, 2012
Thank you for taking the time to provide us with your feedback. We are always glad to hear from our guests. We are happy that you found our breakfast selections to be healthy & bountiful. We hope that you come stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarnia, Canada
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 20, 2012

We were driving home from Florida and stopped at this Comfort Suites for a quick overnight stay. I had a coupon from one of the travel magazines and the gentleman at the front desk was quick to confirm I could use the coupon and what my options were. Our room was clean and comfortable. Yes, the air conditioning was not on BUT we didn't mind one bit that they were being energy conscious and not wasting the air conditioning on an unoccupied room! it took a matter of 5 minutes for our room to cool down and yes, it was in august! Breakfast was good with lots of choices and lots of room to sit and enjoy. Front desk was very helpful and courteous. My only disappointment was they did not have a fitness facility on site. Due to the nature of our stay i did not have time to check out the fitness facility next door that we had access to.
Overall it was another great stay at a Comfort Suites. We would definitely stay again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, August 21, 2012
Thank you for taking the time to write this review! We always appreciate getting feedback from our guests. We are glad that you enjoyed your stay with us & found Comfort Suites Biltmore to be a clean & comfortable value. We regret that you did not get to use our on-site fitness room (it is located just by the pool entrance). Our fitness room has a treadmil, elyptical, bike & weights. Maybe next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2012

Stayed here for my kid's soccer tournament, didn't expect much but at least comfort. Instead, after being on the fields all day, we were greeted to a stifling hot, and smelly room. When asked if they don't prepare the rooms by at least turning on some air, their answer was some guests dislike it. In the middle of August! Small pool, one very slow elevator, a door that didn't shut without your body weight slammed against it, a treadmill that didn't work (though I at least got my workout by climbing the stairs), and a very small bathroom without a fan all for the price of $138 including tax. Keep searching!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AVecc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, August 20, 2012
Thank you for providing us with your feedback. We are very sorry to hear that you did not find Comfort Suites Biltmore to be a comfortable value for your recent stay. We will certainly address the broken treadmill, you also had complimentary access to Asheville Fitness Club next door, a full gym & spa. We apologize that the room felt hot upon your arrival. We typically do not leave our A/C units on after a guest departs. Each bathroom does have an exhaust fan located on the shower wall. We regret that this did not seem to do the trick. We appreciate your time & review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 18, 2012

A little out of the way but the place is a great value. Very friendly and helpful staff and the rooms and bathrooms were clean and spacious. This place is usually crowded and breakfast is usually so packed you have to sit in the lobby. Plenty of good breakfast snacks. Would definitely stay here again. Only one elevator so ask for a room on the first floor to avoid using the stair all the time.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdmac4550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, August 20, 2012
We truly appreciate your feedback! We are glad that you found our hotel to be an excellent value! We look forward to your future visits!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Outlet Center

Property: Comfort Suites Outlet Center
Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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