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“So Relaxing!!”

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Comfort Suites Outlet Center
Ranked #29 of 65 Hotels in Asheville
Bryson City, North Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“So Relaxing!!”
Reviewed June 6, 2011

Big thanks to Caitlyn for helping me reserve this room on such short notice!! I was pleasantly suprised! This hotel is just simply charming. Mikal ( Front Desk) was very helpful as well. Everyone that we encountered that is employed by this place was superb!! Beds were very nice and comfortable, room was spacious and breakfast was great. I would def recommend this hotel to anyone staying in the Asheville area. Great Value!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 7, 2011
Thank you for reviewing Comfort Suites Biltmore on Trip Advisor! Caitlin & Mikal are certainly wonderful employees & we are so fortunate to have them with us! Our staff's goal is to provide our guests with outstanding customer service & I am so glad that we acheived that during your stay with us. Please visit us again soon!
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Georgia
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed June 5, 2011

Our family uses Choice Hotels because we are Georgia Farm Bureau members. We have stayed in these hotels all over the southeast dozens of times. This is the first negative comment I have posted about the chain. We booked the two day hotel package including Biltmore House tickets well in advance. When we arrived, we needed an extra ticket for our 13 yr. old daughter. We were told her ticket would be the same as an adult. However, when we arrived at the Biltmore we found that under 16 ticket prices were $5 not $50. We returned to the hotel to exchange the ticket but were told " you should have done your research first. Too bad." $45 will not break this family, but it has broken my trust with Choice Hotels.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FlyingDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 6, 2011
Thank you for taking the time to review Comfort Suites Biltmore. I regret that you had an issue with the Biltmore tickets during your stay with us. Our Front Desk Staff is trained on the Biltmore ticketing pricing & I do apologize that there was an error. Please contact me at the hotel so I can look into this problem & try to make ammends. We certainly do not want any of our guests to be wronged in any way & we do not want you to think badly of Choice Hotels. Thank you for your time.
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Suffolk, Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 3, 2011

My family and I visited Asheville to see Biltmore Estate during Memorial Day weekend. From the moment we checked in Staci, at the front desk, made us feel very welcomed. She provided detailed information on where to dine and directions to places we were interested in visiting. Staci is abosolutely the best first impression at Comfort Suites Biltmore Square Mall and provided the best customer service I have ever encountered when travelling. Our room was very adequate, the complimentary breakfast was delicious, but Staci's genuine caring attitude made our stay great! Thanks Staci for the hospitality!

Room Tip: Only 1 elevator, be prepared for long waits.
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  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank FamilyTrip052011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 6, 2011
Thank you so much for your glowing remarks about Staci. She is a gem indeed! Staci will be delighted to read your comments! I am glad that you enjoyed your stay at the Comfort Suites Biltmore & liked the complimentary full, hot "Your Morning' Breakfast buffet. I hope that you stay with us again soon!
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South Carolina
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 21, 2011

I cannot say enough good things about the breakfast hostesses, Sue and Elsy. They were polite, helpful and extremely hardworking. Their pleasant dispositions made our mornings not only enjoyable, but memorable in the best way. I saw them face demanding guests, unending requests, and other obstacles with professionalism that is sadly lacking in today's society. Kaitlyn is another gem as she serves at the reception desk. She was able to point us in the right direction, both through printed directions and recommendations that proved to be invaluable. Our room was clean and comfortable. The location is ideal if you want to avoid the bohemian vibe of downtown yet close enough if you want to sightsee up there. All in all, this is a great hotel. Thank you again to the fantastic staff!

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChupiesUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, June 1, 2011
Thank you so much for the wonderful review! We are very fortunate to have Sue, Elsy & Caitlin on our team. They prove time & time again the importance of customer service & their ability to go above & beyond for our guests. We are glad that you enjoyed your stay with the Comfort Suties Biltmore and that you found your room to be clean & comfortable. We hope to see you soon when you travel again to beautiful Asheville, NC!
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Outer Banks, NC
Level Contributor
154 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed May 1, 2011

My wife and I met my brother and his wife in Asheville for a leisurely five-day visit; we had adjoining suites on the fifth floor of the hotel. We were all very impressed with the cordial and knowledgeable staff at the front desk. Hats off to the management team! Cleaning staff was likewise good. Complimentary breakfast was okay, it might be better to have different items available rather than the same old same old day after day. The breakfast lady was sweet and very helpful, though. Realizing the hotel is two decades old, it was very well kept and all amenities were up-to-date. Too bad they're not able to add one more elevator--there were times that scores of people were waiting while guests with luggage carts or hotel staff with cleaning equipment occupied the single elevator. Despite a couple of minor negatives, we'd be back in a minute because the staff is super and the location is perfect. Oh, and the price is right.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OBXhawkeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, May 3, 2011
Thank you for your review of Comfort Suites Biltmore! We are delighted to hear that you enjoyed your stay with us and found our hotel to be a great value with up-to-date amenities! Our staff is pleased that they met their goal of providing outstanding customer service to you during your stay with us. We realize that having one elevator can be an inconvenience at times & we appreciate your patience. We are glad to hear that you will stay with us again in the future! See you soon!
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Lithia Springs, Georgia
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 27, 2011

We stayed at this location for 2 nights. Hotel is convenient to both I-26 and I-40 and is only a few minutes from Biltmore Estate. There are both shopping and restaurants within easy walking distance of hotel. Even with everything so close, hotel is quiet. Bed was comfortable, although pillow were ridiculously small. Best service award goes to Sue in the breakfast area. She stayed busy ensuring there was plenty of food and beverage for everyone. She was polite and helpful - just what every customer wants to encounter.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RetiredCokeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, March 29, 2011
Thank you for your review of Comfort Suites Biltmore. I am so glad to hear that you enjoyed your stay with us and that you found our location to be so convenient. Sue was delighted to see your review posted in our office. We look forward to your next visit to Asheville!
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Vt
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 6, 2011

Just got back from Asheville and loved the Comfort Suites Biltmore! Mikal (front desk personnel) always had a wonderful, warm smile on his face and eager to greet us and answer any questions we had. But really, the entire staff was very helpful. Our main focus was to see the Biltmore Estate but had time to see other tourist attractions, too. Printed off step by step directions to get anywhere. Breakfast was hot with nice variety. Good location and easy to find. Would stay there again and recommend it to anyone else that goes to Asheville. The only down side I do have about this hotel was that the Breakfast room was a bit too small.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesliew91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, March 29, 2011
I am so glad to hear that you enjoyed your stay at the Comfort Suites Biltmore. It is our goal to provide friendly customer service and to exceed our guest's expectations......it sounds like Mikal did just that. We are very fortunate to have Mikal on our team & he will be delighted to see your review. Thank you so much for your time. I hope you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Outlet Center

Property: Comfort Suites Outlet Center
Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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