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“Not The Best Hotel”

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Ramada Asheville Southeast
Ranked #56 of 66 Hotels in Asheville
Reviewed December 5, 2010

It was a Girls Weekend Trip and we thought the hotel would be "acceptable" just to rest between our outings. First of all, the hotel has NO elevator, so we had to drag our luggage up the stairs. The hotel as well as the rooms do not appear to have been updated in the last 30 years. The sheets and towels were worn to the point where they really need to be replaced. The ceiling of the room I stayed in was water stained. The curtains had holes in one of the curtains and the handle of the shower broke--not once, but twice while we stayed there. The only reason we stayed after looking over the rooms was we had pre-paid and they wouldn't refund any of our money, We had to ask for extra towels as we showered at least twice a day and we also had to ask for linens to change our beds as the staff just re-made the bed and didn't change the linen. The staff didn't wear uniforms, so we weren't sure if they were working or what...The picture of the hotel room on the internet is truly false advertising. I will not recommend this hotel.

  • Stayed: December 2010, traveled with friends
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1  Thank chillync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,101 - 1,107 of 1,178 reviews

Reviewed October 16, 2010

By far the best rate in Asheville at the time of our stay. Noticed some hairs in the bed, but that was after I jumped in the bed naked. Seriously I did wake up the next morning with another persons hair hanging out of the side of my mouth. Looked under the mattress for bed bug poop as I always do and found crumbs and a note with a smiley face on it, a good bit of dirt behind the bed also. Was very quite and I did get a good night sleep though.

  • Stayed: October 2010, traveled as a couple
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Thank hiker49463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSRAMADA, Director of Sales at Ramada Asheville Southeast, responded to this reviewResponded November 12, 2010

Sir or Madame, not too sure how to respond to that review. Glad you you got a good nights sleep. Come back and see us.

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Reviewed October 7, 2010

During a three week road trip, we'd booked a stay here for two nights, sight unseen. Upon entering our room(desperately in need of a redo, btw), a smell, it turned out to be coming from a half-eaten TV dinner left in the rooms unplugged fridge - strike one. Strike two comes when the clothes dryer squeals a racket, then immediately breaks down completely after having been fed several quarters - laundry's still soaked - no options. Three: Walk over to, and find no-one at the reception desk for a resolve or refund. Four: While hanging clothing on patio furnishings outside of room to dry, notice a tremendous number of beer cans and bottles strewn amongst the adjacent shrubbery and grounds - nice touch. Strikes five, six, seven: Very large bug removed from carpeting next to bed, another substantially large bug removed from face @ 2:00 am ! Now, wide awake and removed to the couch, here comes a very large spider climbing up the wall from behind said sofa. Topping off this vacation enjoyment ? Numerous phone calls, with long hold times, in an effort to cancel the next night's stay and avoid being charged. Here's the kicker; we payed $130.00 for the "experience". Lesson learned.

  • Stayed: September 2010, traveled as a couple
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4  Thank lovesgrub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2010

The staff at Ramada was the friendliest, most courteous of any place I've visited.
The warm, welcoming atmosphere was such a pleasant experience and the VALUE was an even bigger surprise! The free breakfast daily, hot tub soak at night and (imagine this) - best bath products, we had a heavenly vacation on a very modest budget.
Highly recommended!

  • Stayed: September 2010
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Thank rskone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSRAMADA, Director of Sales at Ramada Asheville Southeast, responded to this reviewResponded October 4, 2010

Thank you for your descriptive and kind review. We hope you will come back and visit us again. We are committed to keeping our rates competetive and a good value.... DOS

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Reviewed September 11, 2010

The service was great, the cleanliness was superb, the continental breakfast was just OK. But we had a great time staying there. The hot tub and pool was great, the rooms was great. Some of the furniture has some wear and tear on it in the suite we stayed in but otherwise I would recommend it to anyone.

  • Stayed: September 2010, traveled as a couple
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Thank kgoehrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSRAMADA, Director of Sales at Ramada Asheville Southeast, responded to this reviewResponded October 4, 2010

Thank you for your review. Please come back and stay with us again.

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Reviewed September 5, 2010

I was surprised to find out that this hotel does not serve meat on weekends for breakfast! The rooms are clean but with an 80's flair. The grounds and landscaping appear neglected (empty cans and trash in the bushes). When we arrived I checked out the bed and noticed left over dog hair on the sheets. I informed the front desk and asked for the sheets to be changed. Three hours later the same sheets were still on the bed. I again, went to the front desk and informed the manager of the dog hair on the sheets. It didn't seem to be a big deal to him. He told housekeeping to give me another set of sheets (which I put on myself) and didn't even apologize for the filthy sheets. For $140 a night I expect a lot than this Ramada has to offer!

  • Stayed: September 2010, traveled as a couple
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1  Thank trip078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSRAMADA, Director of Sales at Ramada Asheville Southeast, responded to this reviewResponded October 4, 2010

Thank you for taking the time to write a review. The Breakfast menu varies. It always includes eggs, cereal, danish, yogurt, waffles or french toast ,bagels,toast and on weekdays sausage. We are meticulous about our linens and cleanliness. Many of the housekeepers have been here for over 5 years and pay close attention to detail. That is not to say mistakes cannot happen. We do our best to make sure they don't. We hope you will give us another try in the future.

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Reviewed August 22, 2010

Wow! I had no idea that RAMADA INN could be THAT bad!!!!
First the receptionist was not too friendly and kinda scary actually. The room was not so good and the beds even worse. It would have been more comfortable to sleep in the floor I am sure. The internet connection was so bad in my room, too.
Overall, what a scary experience as you do not feel safe at all in this hotel.

  • Stayed: August 2010, traveled on business
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1  Thank Florian11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSRAMADA, Director of Sales at Ramada Asheville Southeast, responded to this reviewResponded August 25, 2010

We are sorry you had problems during stay. The beds have all been replaced this year with new Serta mattresses and I'm sorry you found them uncomfortable. The WiFi is working well as the system has just been upgraded. Again , apologies any incoveineince. We hope you will come back and give us another try.

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Additional Information about Ramada Asheville Southeast

Address: 148 River Ford Parkway, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Asheville
Price Range: $59 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ramada Asheville Southeast 2*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to the Ramada Asheville at River Ridge in North Carolina. Minutes from Downtown Asheville and charming historic sites like the Biltmore Estate, the Ramada Asheville at River Ridge is your Asheville hotel of choice. We strive to give our guests an affordable, value-oriented experience whether you’re here for business, staying with family or simply passing through for a night. We also are registered to accept contracts with government workers. Situated on seven beautiful acres of land with an observation deck overlooking the Blue Ridge Mountain, we’re not your average Ramada hotel. Located off Interstate 40 and Interstate 240 at the River Ridge Marketplace, the Ramada Asheville at River Ridge has the market cornered on convenience and value. We offer contemporary accommodations at affordable prices with friendly service that strives to give you everything you need for hassle-free travel. Choose from our guest rooms or suites and enjoy all of our onsite amenities including such as parking, business center, fitness center, outdoor pool, meeting room, express check-out and premier front desk service, complimentary deluxe hot breakfast, high-speed internet access, picnic area and observation deck, and walking trails. Enjoy a hearty breakfast before starting your day. We serve scrambled eggs, sausage, waffles, biscuits & gravy, tropical fruit cocktail, muffins, bagels, white and whole wheat toast, and hot and cold cereal, Monday - Friday. No sausage or waffles on Saturday & Sunday. ... more   less 
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Also Known As:
Ramada Inn Asheville Hotel Asheville
Asheville Ramada Inn
Ramada Asheville

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