My husband and I went here for a week in November 2009 for a romantic getaway. We stayed in the cottage, which is on a slight incline about 20 yards from the main house. My husband and I both travel frequently, and we have zillions of hotel points, but I wanted him to have the B&B experience. I was encouraged by the pictures and the reviews. We booked the cottage because we wanted privacy and more space than a regular room. We paid full price for the cottage, $300 a night, which, in retrospect, was not worth the money. Here’s why:
First, the good: The food was excellent. Everything was cooked to order, fresh and perfectly spiced. All the baked goods were perfect. The desserts, which were at night, were also excellent. The décor was well chosen. It’s hard not to have a great breakfast experience in that dining room—it is magnificent. The rooms themselves were pleasingly decorated and they were clean.
Now, the bad:
The noise: The brochures won’t tell you Biltmore Avenue is a very busy street. The Inn is located high on a hill, hence, the name, so you are removed from the street level. However, it is noisy with cars whizzing by at all hours. Also, the Inn is near a hospital with a helicopter that flies over the cottage at all hours of the day and night. My husband could generally sleep on a meat hook, but the noise still woke him up. (I slept through it, but I take drugs to sleep, so I am not a good barometer.) I’m not downgrading the place for this reason, because location is something they can’t help, but be advised of the noise level. The cottage’s porch is lovely, but car noise will be your constant companion.
Lack of maintenance: I’ve stayed in at least 10 B&Bs in my life. I realize staying in an older building means trading some modern amenities for charm, but the cottage was poorly maintained, pure and simple. The lamp in the master bedroom had a broken switch. (When I mentioned this to the on-sight manager, it was suggested I had perhaps broken it myself!) No vent in the bathroom is understandable in a building this old, but the window, like most in the cottage, was firmly painted shut. Interior door knobs came off in your hand. The bathroom doors to the bedrooms both stuck to the point of making us walk around through the other bedroom. The bathroom had lots of broken tiles. (We just stopped shutting them.) For $300 a night, I would expect the place to be better maintained.
Security: This may not bother some people, but the lack of security features bothered me. There is no light on the back entrance door to the cottage. We carry a flashlight in our car, but the key would have been hard to get in the door had was not had it. Also, there are no deadbolt locks anywhere on the outer doors of the cottage, just flimsy knob locks that would be easily defeated. Again, it may not bother some people, but the cottage is rather isolated and I thought of it when I heard two ‘gentlemen’ getting in a verbal argument on the street below.
Internet access: The wireless internet access in the cottage was in and out the first day. The older woman who works the night shift informed us “it never works in the cottage anyway,” and she sniffed that we could possibly use the computer in the main house if it was an ‘emergency.’ Not being able to check ESPN hardly constitutes an emergency, but frankly, I’ve stayed in $100/night rooms where people cared more about whether the internet worked. Again, tradeoffs. We fixed the problem ourselves by disconnecting and re-connecting the modem a few times a day.
Inattentive management: While we were there, the place was managed by a young female during the day and an older female who worked from 5:00-9:00. Not one of them inquired about the state of our room or if we needed anything. There was a man there who identified himself as the wedding coordinator. He said to us, “this is a great place, isn’t it? Aren’t you having a good time?” And that was about as close as anybody got.
After the street noise incident, I asked about the overall safeness of the place. The day manager said they’d never had a problem, which is what I would expect a manager to say. As for the problems I did identify, the lamp stayed where it was, broken, and so did the door knobs. The day manager told me the owner lived in Florida. I think the place is seriously in need of a hop-to-it attitude.
My recommendation is that you don’t pay full price to go here. If it were priced at half of what it was, I would have felt like it was a decent value, particularly compared to what you can get in the surrounding area. Although we made this trip last Fall, writing a review slipped my mind, but I kept detailed notes. I notice some recent reviews indicate there is a male day manager there now. Perhaps he is taking a more hands-on approach to management and maintenance.
- Official Description (provided by the hotel):
- The Cedar Crest Inn is Asheville's premiere Inn offering the best in.(1) Value (2) Location: Literally the best location in town! We are just 2 turns or less from nearly everything Asheville has to offer... Downtown - 1 turn and 1.2 miles away! The Biltmore Estate - 2 turns and only 3 blocks away! The Biltmore Village - 2 turns and only 3 blocks away! Downtown Asheville - 1 turn and only 1.2 miles away! The River Arts District - 2 turns and only 1.5 miles away! The Blue Ridge Parkway - 1 turn and only 3 miles away! (3) FREE Amenities included in EVERY stay: - A three course served breakfast. - A glass of wine in the evening. - An abundance of locally made desserts. - Fast Wi-Fi. - On site parking. (4) Well Reviewed: - We have remained in the top ten in Asheville hotels on Tripadvisor for years now. - We have been awarded with tripadvisors certificate of excellence every year they have given the award. - We have been voted year after year the most romantic hotel in Asheville. - We were named the hotel in Asheville to stay in on The Today Show in 2014. - We were featured on Good Morning America in 2012. - We have been featured in USA Today, Inns Magazine, Southern Living, Style Magazine and so many more. (5) Come stay where the celebrities stay: We have been fortunate enough to host multiple Grammy winning artists, famous actors from some of today's hottest shows on Television as well as timeless movies and we have even served as the main shoot location for a recent reality TV show. (6) Service: Nobody will offer you more honest and sincere service than we do here at the Cedar Crest Inn. We never put business relationships, financial gain or anything above providing our guests with the best local tips on where to eat, visit and hang out. We provide the perfect balances between authenticity and professionalism as well as hands on service and non evasiveness. BOTTOM LINE is if the pictures don't lure you in, our reputation doesn't convince you or these words don't sell you on this being the best choice in accommodations for your Asheville trip than you need to give us a call and allow us the opportunity to show you what makes us the most unique and ideal choice for lodging in Asheville and all of Western North Carolina. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Hotels.com so you can book your Cedar Crest Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- 1891 Cedar Crest Hotel Asheville