Even though we had a reservation, and check-in was at 3 p.m., at 4 p.m. they had a lobby full of people with reservations and no rooms available. Some people had to wait in the lobby for their room, well after the posted check-in time, for around an hour. It was ridiculous and unacceptable. The hotel was completely booked, so they should have known they needed to have all rooms available by 3. I've stayed in hundreds of hotels, in much busier areas than Asheville, and have never experienced a situation like this.
Not only that, but the manager on duty seemed stressed and tried to make the customers feel sorry for her. She made us sign an agreement that we would be quiet at night, because we were there for a concert. It's not like the concert was being held at the hotel! She told other (older) people checking in that there was a nearby concert, but she was making people sign the "quiet contract," as though we were second-class guests. It was incredibly insulting.
It's also been four days, and they still haven't refunded the hold on my credit card for incidentals.
On the plus side, it's very conveniently located, and it's within a short walking distance of tons of food, shopping, and entertainment. They also have free parking and free high-speed internet, which is nice.
- Official Description (provided by the hotel):
- Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Asheville Downtown
- Four Points By Sheraton Asheville Downtown Hotel Asheville
- Four Points Asheville Downtown
- Best Western Asheville
- Asheville Four Points
- Asheville Sheraton