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Four Points by Sheraton Asheville Downtown
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Reviews (869)
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All reviewschop housegreat locationwithin walking distancefront desk staffan older hotelbed was comfortablewould stay here againrestaurants and shopsoutdoor poolthe room was nicebiltmore estatedowntownymcabreweriesconditionershampoofreeway
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490 - 495 of 869 reviews
Reviewed March 30, 2014 via mobile

Not as convenient to downtown as other more affordable hotels. No wi-fi. The door would randomly stop working and maintenance would have to "fix" it. No microwave. No working coffee maker in room. Odd spots on the sheets. They charge you for local calls.

Stayed: March 2014, traveled on business
1  Thank MarMarMarirene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this reviewResponded April 8, 2014

Thank you for your feedback and taking the time to post your comments. I sincerely regret that we have missed a good opportunity to make your stay uncomplicated, but I can assure you that we will address every point you have mentioned with our staff and use your feedback as a learning opportunity. I would hope that you would give us another opportunity to provide you with the convenient, stress-free and satisfied service that will exceed your expectations. Once again, thank you for staying at Four Points by Sheraton -- Asheville Downtown and we appreciate your feedback.

Rory Chay
Guest Services Manager
Four Points by Sheraton -- Asheville Downtown, 22 Woodfin St, Asheville, NC 28801

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

The room we got was clean and comfortable EXCEPT it was right next to the elevator so we heard it going up and down the whole night. The location to the restaurants and bars was within walking distance which was nice.

Room Tip: Do not get one next to the elevator, they are noisy.
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Russ_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this reviewResponded March 25, 2014

Thank you for your positive comments. I am very happy that you had a great stay. Perhaps if there is a next time, we can get you away from the elevator. Thanks again and take care.

Best Regards,

Four Points Management

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Reviewed March 23, 2014 via mobile

Close to everything. It was great to walk around Asheville and not have to worry about parking. Hotel rooms need some updating, but it was clean. We were their during March Madness, and all we could find on TV was basketball. They could use a few more channels. The attached restaurant (Chophouse) was great!

Stayed: March 2014, traveled as a couple
Thank Loonyteach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this reviewResponded March 25, 2014

I am glad that your stay was convenient. However, I am sorry that the basketball season put a slight damper on things. I assure you that if you give us another shot you won't regret it. Thank you so much for staying with us and have a wonderful day.

Take Care,

Four Points Management

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Reviewed March 16, 2014 via mobile

The location of this hotel is perfect for parking your car and walking to downtown. We didn't use the car all weekend. The king size bed was nice and comfortable and the room was very clean. Will definitely stay here again for our next weekend getaway to Asheville.

Stayed: March 2014, traveled with friends
Thank pt_tiger44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this reviewResponded March 25, 2014

Thank you so much for your positive remarks. We are always delighted to hear when a guest has a successful stay with us. I am glad that your time here was enjoyable, and we can't wait to have you back. I hope all is well and that you have a wonderful week.

Thanks and Take Care,

Four Points Management

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Reviewed March 9, 2014

I love Asheville and have stayed here several times because of its proximity to all things food and beer in Downtown. Walking distance to Lexington Avenue Brewery (LAB) and many other locale eats. Front desk always helpful and breakfast restaurant worthy of your first quick meal of the day. Rooms are showing their age. Not enough plugs around the desk area to charge phones, camera batteries, iPods, etc. but beds always comfy. Plenty of parking and easy access highway.

Room Tip: Great location for walking downtown.
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JeanAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsAsheville, Manager at Four Points by Sheraton Asheville Downtown, responded to this reviewResponded March 15, 2014

Thank you so much for your positive remarks. It really brings us joy to know that your stay was a success. I hope all is well and that you can make it back soon. Take care and have a wonderful day.

Four Points Staff

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