The lobby presented nicely, but the room was awful! There was a huge stain on one of the room's chairs, the beds were very budget models, there were several water stains on the ceiling, the pillows were well worn, and the bathroom had caulk/grout smudged on the floor making it look dirty. The hotel appeared to be in various stages of bad renovations. This hotel looked as if it was a fabulous place to stay in it's heyday, but it is past it's prime now. The pool was an indoor pool with a swim-out to access the outdoor portion. The hot tub was not working nor was one of the pool tables. The atrium had tables and chairs where people could congregate. There was also a sitting area in the artium around a fire place that looked inviting in the winter. We were assigned a "family suite" which included 2 double beds and a pull-out couch. The room was relatively small, but manageable. The room did not smell "fresh" upon entering and the A/C was off. We turned on the A/C, but it never cooled down the room. Through the night, we abandoned the bedding to try to stay cool in the July heat. The ice machine was coin operated. There was not enough parking for the number of rooms in use and the hotel did not appear to be full. The free breakfast included coffee, white milk, cereal, sausage, egg "disks" (round scrambled eggs), make your own waffles, bagels, and a few variety of breads. The coffee machine in the lobby area was out of regular coffee for the entire morning we were there. Decaf was available according to the the machine. We opted for the 25% discount at the IHOP attached to the hotel. The wait staff was friendly and food was good IHOP food. We were told we could eat during our first evening at the Applebees next door (VERY close walking distance) with a 10% discount. We paid $119 for the room and we were very disappointed with the room, especially for the price. We would never stay at the hotel again. Too bad, because it looked like it was a lot of fun many, many years ago.
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- Also Known As:
- Ramada Biltmore West Hotel Asheville
- Ramada Hotel Biltmore West
- Ramada Hotel Asheville
- Asheville Ramada