Exceptional front desk team. We were a late evening walk-in (though a rewards member) and did not have a reservation. Jon and Kaylee (sp?) at front desk worked quickly to find a solution to their sold out status on standard rooms - and they accomodated us with an upgraded room at standard rates after they asked if I was a reward member. It felt like a membership advantage. They clearly indicated the price, that breakfast was included as well as high-speed internet at no other charges. They told me where to park, offered me two bottles of water and wished me a great stay. To be honest, I felt it was handled as well as any great hotel.
The lobby is clean and crisp - very new looking - and the rooms excellent. New TV's, sheets, decent high-speed, good lighting, above average bathrooms with great amenities, in room coffee, bar sink and other services. They have a nice pool (which we did not use) and a lobby bar/restaurant which seemed well run and organized. Property had great lighting, good security and a very professional aesthetic. I give it high marks.
Difficult to find the entrance - it is very confusing and good benefit from some additional signage from the road and right at the entrance to the property itself. Also, the A/C system is quite loud - something I have noticed in some other Holiday Inn & Suities properties. In this case, we were in a suite so the impact is modest to the bedroom area - but if it were in the room beside the bed, I think it would be bothersome if you were a light sleeper.
- Official Description (provided by the hotel):
- Discover a home away from home at our Asheville, NC hotel. The unique character of downtown Asheville and the beauty of the Blue Ridge Mountains surround the newly built Holiday Inn Hotel & Suites - Asheville Downtown.We're only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions and businesses in downtown Asheville, NC. Our hotel's location puts you close to it all: dining, shopping, entertainment and the arts. You can spend a day perusing the galleries of Grove Arcade, shopping at the Asheville Mall or touring the magnificent Biltmore Estate. Our hotel is less than five miles from the Blue Ridge Parkway, deemed 'America's Favorite Drive.' Located only 1.2 Miles from the heart of town, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks and entertainment.While lodging in our Asheville hotel, you're invited to use our meeting rooms as well as the 24-hour business center. We go beyond ordinary Asheville hotels to offer comforts you deserve, such as comfortable beds with triple sheeting, 32' HDTVs, free high-speed Internet access and a microwave and refrigerator in each room. An indoor/outdoor pool and spa, Chef's Corner Restaurant & Lounge are just a taste of the premium amenities you'll enjoy at the Holiday Inn Hotel & Suites - Asheville Downtown. Complimentary shuttle service (2 mile radius from hotel) from 4 pm to 10 pm. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Asheville Downtown
- Holiday Inn Asheville
- Asheville Holiday Inn