I travel a great deal for business and have never been treated so rudely by a hotel staff in my life. Although the location of this hotel is convenient, it's not worth the frustration of dealing with shoddy internet, inconsistent air conditioning and a hotel staff that is both rude and inconsiderate.
After losing my second night's reservation and then stating the hotel was overbooked, I was told my only option was to leave all my belongings on a cart in the hopes that another room might be available. When this option was not acceptable I was told, "if you do not like it, checkout is at 11:00am." Requests to speak to the manager were met with "he's too busy.''
Traveling can be stressful and sometimes there are unexpected circumstances that can add to the frustration. Treating other people rudely, however, is never acceptable.
These days, travelers have many options when it comes to where they stay. In the future, I will stay anywhere but here.
- Official Description (provided by the hotel):
- Discover a home away from home at our Asheville, NC hotel. The unique character of downtown Asheville and the beauty of the Blue Ridge Mountains surround the newly built Holiday Inn Hotel & Suites - Asheville Downtown.We're only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions and businesses in downtown Asheville, NC. Our hotel's location puts you close to it all: dining, shopping, entertainment and the arts. You can spend a day perusing the galleries of Grove Arcade, shopping at the Asheville Mall or touring the magnificent Biltmore Estate. Our hotel is less than five miles from the Blue Ridge Parkway, deemed 'America's Favorite Drive.' Located only 1.2 Miles from the heart of town, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks and entertainment.While lodging in our Asheville hotel, you're invited to use our meeting rooms as well as the 24-hour business center. We go beyond ordinary Asheville hotels to offer comforts you deserve, such as comfortable beds with triple sheeting, 32' HDTVs, free high-speed Internet access and a microwave and refrigerator in each room. An indoor/outdoor pool and spa, Chef's Corner Restaurant & Lounge are just a taste of the premium amenities you'll enjoy at the Holiday Inn Hotel & Suites - Asheville Downtown. Complimentary shuttle service (2 mile radius from hotel) from 4 pm to 10 pm. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Asheville Downtown
- Holiday Inn Asheville
- Asheville Holiday Inn