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“Good Clean Property but...”

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Holiday Inn Hotel & Suites Asheville Downtown
Ranked #37 of 66 Hotels in Asheville
Reviewed January 24, 2012

My wife and I stayed at the Holiday Inn Asheville Downtown on Tunnel Road for two nights. The hotel appeared to be fairly new and inn good condition. The hotel was placed on a piece of property probably a little too small for the size and number of guests so the parking is a little weird. The drive leading to the check in area is one way and narrow. There are no spaces assigned specifically to check in so people park their cars in the drive to check-in. We got stuck on the road, because someone had parked their car to check-in blocking the road and someone pulled in behind us. Did I mention that the road was one way and narrow. To avoid this, when you go to check in, just go to the parking garage and avoid the front entrance, especially at busy check in or check out times.
We had booked a king suite and were given room 630, a corner suite on the top floor. The suite was two rooms, a living room area with a sofa bed, table, chair, and television and a bedroom area with a king, tv, dresser, etc. A hall with a counter, small sink, ref, and microwave separated the rooms. The bath was nice, but nothing special. The room even had a walk out balcony overlooking the mountains with sliding glass doors. Everything was in working order and good condition.
Other than the parking, we had two issues with the property. First, sound proofing between the rooms was non existent. We could hear the people in the next room carrying on a regular conversation. When they started laughing or talking loud, it was almost as if they were in the same room. We could even pick up parts of the conversation. The second issue was that the spa / jacuzzi in the pool area was full of kids jumping in and out of the spa and pool. Very irritating, and the parents did nothing about it. Not relaxing at all.

If you are looking for a place to go and relax, this is probably not the hotel, but if you just need a room for business or as a base to explore Asheville, it should suit your needs.

Other points: 1. Even though the hotel bills itself as DOWNTOWN, it is no where near the real downtown. Although you could walk to downtown (probably 20 minute plus walk), you have to walk through a traffic tunnel that may be a 1/10 of a mile long. Not a scenic or inviting walk. 2. There are numerous restaurants close by including an Steakhouse and a Chain Country Food Restaurant just Outback of the hotel that are easy walks without crossing any streets and there is a grocery store across Tunnel Road.

Asheville Restaurants are busy, especially Saturday night. If you want to enjoy a quite dinner, do what we did. Call in a takeout order to the Steakhouse next door, go across the street to the grocery store and buy wine and dessert, return to the steakhouse to pick up your order. Take everything back to the room and enjoy.

Room Tip: Because of the poor soundproofing between the rooms, ask for a room with an outside wall. At least...
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  • Stayed: January 2012, traveled as a couple
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2  Thank ABfromLosAlamos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 - 370 of 502 reviews

Reviewed January 22, 2012

Enjoying laying across the bed right now! This holiday inn is wonderful

  • Stayed: January 2012
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Thank iloveg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2012

We stayed at this hotel because it was the cheapest 3 star rated hotel. It was fine, basic, and clean .Adequate, nothing more. The pool is teeny, the lobby is teeny, and overall unimpressive. It is located on busy tunnel road, near big box retailers and across the street from supermarkets and restaurants. It is not in the historic or quaint downtown, and is a hike from the downtown area. It does not give you the feeling of being downtown, where it is beautiful, lush with greenery and views of mountains.. It is not far from the Biltmore, and convenient if you have a car. The staff was friendly and efficient.

  • Stayed: January 2012, traveled with family
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Thank lilalubean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2012

The hotel was nice and what you would expect from a Holiday Inn. The staff was friendly and helpful but it was not an easy walk to the downtown area. A little over a mile and you have to go through a busy tunnel. Would not have been a problem in the summer or warmer weather. Overall would have stayed some where cheaper and further away because we ended up driving downtown anyway.

  • Stayed: December 2011, traveled as a couple
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1  Thank wstonum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager77, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this reviewResponded January 12, 2012

Thank You for reviewing our hotel. We re the closest Holiday Inn & Suites to downtown, within two miles of downtown. The reason we were given the downtown affiliation is to differentiate between the two Holiday Inns located on Tunnel Road. Once again, Thank You for your response and for staying with us.

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Reviewed January 9, 2012

We stayed here because of the close proximity to downtown and its reasonable room rates. The hotel itself is in okay condition. The front desk staff were not very welcoming, just doing their jobs sort of attitude. Our room was adequate, although it needed some upkeep, notably the peeling paint in the bathroom. There's not much available right by the hotel, just a grocery store and some not-so-great restaurants. You pretty much have to drive downtown for anything decent. We would've been satisfied with this hotel if it weren't so noisy. The doors are, by design, made to slam closed and make a lot of noise. So all night long, you will hear people coming and going because of the slamming doors, which was really jarring. I suppose your experience will vary depending on how quiet your neighbors are.

  • Stayed: October 2011, traveled as a couple
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2  Thank NomadicBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager77, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this reviewResponded January 12, 2012

Thank You for posting a review and for staying with us. There are over ten restaurants within half a mile of the hotel, not to mention our full service restaurant and lounge at the hotel. All the guest room doors are deisgned to close automatically for the safety of our guest. I want to apologize to you for not feeling welcomed upon your arrivial. We will definately work with our front desk staff to improve. Thank You.

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Reviewed January 1, 2012

Super location to downtown, Biltmore, River Arts district. All very easy drives (not walking distance. Across from grocery store and near all kinds of national chain restuarants. Room seemed clean, nice size. Safe didn't work. Won't go back though bc beds are hard as cement. Front desk said some people love them but I can't see how. The floor would have been more comfortable. Seriously, there was absolutely no give at all.

Room Tip: away from elevator and ice machines (which are on 2, 4, and 6th floors
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  • Stayed: December 2011, traveled with family
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1  Thank JenneC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager77, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this reviewResponded January 5, 2012

Thank You for staying and posting a review on our hotel. We take guest concern very seriously. IHG (Intercontinental Hotels Group) has some specifications on items we can and cannot use at the hotel. The beds are IHG approved item and we cannot use any thing other than that. Majority of the people like firm beds and rest of the people like soft beds. I am sorry that we could not satisfy you needs regarding the beds at our hotel and I apologize and hope you will give us a chance for your lodging need in future. Thank You.

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Reviewed December 22, 2011

Hubby, baby, and I stayed here to attend a function. There was coffee in our room but no tea bags. They wanted to charge us $1.40 per tea bag! They did not replace the mouthwash that I had to toss because it was open. Nor did they stock the bathroom with a shower cap. Hubby is a preferred member and all we were given at check in was 2 bottles of water. We've stayed at many different HI all over the US as well as abroad and MOST times are given a little gift bag with cookies, chips, etc.
Also, the pool is VERY small. Not for swimming.
Overall, the location is decent NOT DOWNTOWN, the suite is spacious, clean, and the gym is doable.

  • Stayed: December 2011
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2  Thank MrsDALH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager77, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this reviewResponded December 25, 2011

First of all I like to thank you for your post. For your information, we have all aminities avaliable at the front desk (Mouthwash, Shower cap, etc) and we also have a sign in the bathroom which states that all these items are avaliable to all guests and are complimentary. As far as tea bags are concern, we are a full service hotel with a full service bar and restaurant and therefore we only have coffee which is complementary. To our Priority Club members we provide them with complementary water bottles and give them a choice if they want an upgrade or complementary breakfast but that is only avaliable to Gold and Platinum members. There are some guidelines which we have to follow and I want to apologize if it was an inconvenience to you. Hope you will choose us for your lodging needs in future. Thank You.

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Additional Information about Holiday Inn Hotel & Suites Asheville Downtown

Address: 42 Tunnel Rd, Asheville, NC 28805-1230
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Asheville
Price Range: $107 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Asheville Downtown 3*
Number of rooms: 111
Official Description (provided by the hotel):
Discover a home away from home at our Asheville, NC hotel. The unique character of downtown Asheville and the beauty of the Blue Ridge Mountains surround the newly built Holiday Inn Hotel & Suites - Asheville Downtown.We're only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions and businesses in downtown Asheville, NC. Our hotel's location puts you close to it all: dining, shopping, entertainment and the arts. You can spend a day perusing the galleries of Grove Arcade, shopping at the Asheville Mall or touring the magnificent Biltmore Estate. Our hotel is less than five miles from the Blue Ridge Parkway, deemed 'America's Favorite Drive.' Located only 1.2 Miles from the heart of town, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks and entertainment.While lodging in our Asheville hotel, you're invited to use our meeting rooms as well as the 24-hour business center. We go beyond ordinary Asheville hotels to offer comforts you deserve, such as comfortable beds with triple sheeting, 32' HDTVs, free high-speed Internet access and a microwave and refrigerator in each room. An indoor/outdoor pool and spa, Chef's Corner Restaurant & Lounge are just a taste of the premium amenities you'll enjoy at the Holiday Inn Hotel & Suites - Asheville Downtown. Complimentary shuttle service (2 mile radius from hotel) from 4 pm to 10 pm. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Asheville Downtown
Holiday Inn Asheville
Asheville Holiday Inn

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