The stay at this "resort" was definitely the worst experience I have ever had while traveling. I have stayed at many one and two star hotels that surpassed the accommodations and guest services I received during my stay here.
I called a few days prior to arrival to request a king bed,and I was told that would not be a problem. When we checked in, we were given a room with 2 small beds,not the king I had requested. I was told there was an upgrade fee,which was news to me because the staff member I spoke with on the phone NEVER mentioned this. The staff never attempted to rectify this problem.
The next issue was the "complementary wi-fi available in every room". We probably called five times during our two night stay because the wi-fi was NOT working. We were told twice that they would have the router reset,which didn't resolve the issue either time. One staff member told me to go out in the hallway or go outside on the deck because it usually works better there! Paying to stay at a "3 star" hotel and having to go outside your room just to use wi-fi...seriously? We eventually did try this,but the wi-fi still did not work. The staff eventually gave up and so did we. It was obvious they did not plan on resolving the problem. If you can't provide these services, they should not be advertised.
Also, I would question the safety of the run down slow elevator.
In short, this resort is outdated,overpriced, and the staff were the most unhelpful I have ever encountered. Our hotel stay here completely ruined the trip.
- Official Description (provided by the hotel):
- Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more less
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- Also Known As:
- Crowne Plaza Resort Asheville Hotel Asheville
- Crowne Plaza Asheville
- Crowne Plaza Hotel Asheville