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“Best Service”

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Crowne Plaza Resort Asheville
Ranked #42 of 66 Hotels in Asheville
Pelham, Alabama
1 review
“Best Service”
Reviewed December 3, 2013

We traveled to Asheville over Thanksgiving weekend for the Candlelight Christmas at Biltmore. The hotel was exceptionally clean and the staff was very accommodating and friendly. We ate breakfast everyday at the hotel and dinner twice. Three different times Ania waited on us, and she provided the finest service of any restaurant in Asheville, including the excellent restaurants on the Biltmore estate. The food was very good, but Ania's service is reason enough to dine at the Pro's Table in the Crowne Plaza.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jedidiah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review, December 5, 2013
Thank you for your feedback and taking the time to post your comments. I am so glad we had the opportunity to meet and exceed your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and we appreciate your feedback.

Shannon Mason
Assistant General Manager
Crowne Plaza Tennis & Golf Resort – 1 Resort Drive, Asheville, NC 28806
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1,155 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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Springfield
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 27, 2013

We stayed 6 nights at this property. The most positive comment I can make is that the employees are there to make your stay as good as it can be. From the front desk, concierge, bartender to all the staff in the restaurant. If you enjoy working out they have one of the largest fitness facilities you'll find in a hotel. There is even a saltwater pool for lap swimming. They have outdoor activities as well but during our stay the weather was too cool to partake. Now for the bad. It seems that the walls between the rooms are very thin. We could hear the people in the room on both sides during our stay. Our stay was a combination of business and pleasure. It is a bit tricky getting to the resort. It is on a one way street so, if you miss the turn it is a long way around to get back to the entrance. We would definitely stay here again.

Room Tip: There are only 2 floors in most of the hotel but I would request the top floor.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe_Travler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review, November 28, 2013
Thank you for your feedback and taking the time to post your comments. I am so glad we had the opportunity to meet and exceed your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and we appreciate your feedback.

Shannon Mason
Assistant General Manager
Crowne Plaza Tennis & Golf Resort – 1 Resort Drive, Asheville, NC 28806
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 26, 2013

Had a 3 night stay here and we very very impressed. We cannot say enough about the politeness and professionalism of the staff. David at the front desk checked us in and handled things very promptly. He handled an upgrade to out room perfectly. He found us the perfect loft suite for our stay at an affordable rate.
The room was almost perfect, very clean, fireplace, leather, 2 levels, loft, very roomy and felt like a log cabin.
We found the entire property extremely clean, from the outside grounds to the rooms and hallways, all spotlessly clean. The dining room with the large stone fireplace was very nice as well.
Our server, Shelby, was so very sweet and personable. She served us throughout our stay. She is a star for the hotel, very special.
The only reason I cannot give the hotels 5 stars was the dinner quality. Although the breakfasts were about perfect all the way around, the dinner meals were terrible. We had two dinners there and both meals were very poor. It was apparent that the focus on the hotel is not the dining, probably all frozen bar food, microwaved to order?? The first night we ate the dinner specials and they were poor. The other night we knew we were getting just some small bites off of the menu, but they were not good either, not even for bar food, we didn't finish any of it. The staff was very polite and took some of the food off of our bill.
Again, beautiful place, very clean, excellent staff, wonderful room, perfect breakfast, I would just pass on the evening food all together. I would highly recommend this hotel, and suggest a few restaurants in town for dinner.

Room Tip: Loft suites worth the money - very quiet - far away from any noise at all - just pass on the dining...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brananward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review, November 28, 2013
Thank you for your feedback and taking the time to post your comments. I am so glad we had the opportunity to meet and exceed your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and we appreciate your feedback.

Shannon Mason
Assistant General Manager
Crowne Plaza Tennis & Golf Resort – 1 Resort Drive, Asheville, NC 28806
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duncan, South Carolina
Level 5 Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 26, 2013

My friends and I stayed here on a recent trip through Asheville. The location is good--it's not directly in downtown, but it's only a short short drive. We stayed in the villas away from the main building. They were nice, 2-bedroom houses on the edge of the golf course. The rooms were clean and nice. We will stay here again on our next trip!

  • Stayed November 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank mstiwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review, November 28, 2013
Thank you for your feedback and taking the time to post your comments. I am so glad we had the opportunity to meet and exceed your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and we appreciate your feedback.

Shannon Mason
Assistant General Manager
Crowne Plaza Tennis & Golf Resort – 1 Resort Drive, Asheville, NC 28806
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 23, 2013

Check in was a breeze, the room was clean, the bartender was very friendly and the bar food was pretty good. Only 15 mins from the airport even though everyone one told me 20-30 mins. I really enjoyed my stay. The people working the front desk were friendly, personable and helpful. I will stay here on my next visit to Asheville.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Confettihead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review, November 28, 2013
Thank you for your feedback and taking the time to post your comments. I am so glad we had the opportunity to meet and exceed your expectations. I sincerely hope that you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and we appreciate your feedback.

Shannon Mason
Assistant General Manager
Crowne Plaza Tennis & Golf Resort – 1 Resort Drive, Asheville, NC 28806
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Canada
Level 5 Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 16, 2013

What a beautiful resort and room to match just be very alert when exiting the hi-way or you will miss the turn for the hotel.
The staff were very attentive and made sure we new the places to visit.
we got a ground floor room so we could park the car rite outside the patio door which helped with the unloading and loading.
We had the buffet breakfast on both mornings where the chef comes out to make your omelette as you like it, the rest of the buffet consisted of the usual things, sausage, bacon, grits, cereals, fresh fruit you get the picture.
We would certainly book there again on our next trip to Biltmore.

This is for the restaurant manager:-(
I did have one beef and this happens in a lot of restaurants. The morning servers had a bad habit of putting the Bill/Cheque folder down the back of there pants NOT VERY HYGIENIC TO SAY THE LEAST. If came up to you with my hand there would you shake my hand?

Other than that the place was fantastic.

Room Tip: Get a ground floor. Your car can be close.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wingers2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review, November 17, 2013
Thank you for your feedback and taking the time to post your comments. I appreciate when guests let us know what we are doing right and wrong. I'm so glad your stay was great. Unfortunately the highway is a little tricky but we are always happy to help with directions. I will pass along your comments about the restaurant to our manager so we can rectify the issue. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and we appreciate your feedback.

Shannon Mason
Assistant General Manager
Crowne Plaza Tennis & Golf Resort – 1 Resort Drive, Asheville, NC 28806
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level 5 Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 14, 2013

IHG has made improvements in this old resort. Our room was OK, the bath had been updated and the TV was a flat screen. The room is very small but nice.If you just need a nice bed and bath this place is fine, very good location, there is alot to do here.

Room Tip: No breakfast but Denny's and Cracker Barrel ,plus fast food is close by.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kisa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon M, Manager at Crowne Plaza Resort Asheville, responded to this review, November 17, 2013
Thank you for your feedback. I am delighted that you had a comfortable stay. We do have a restaurant adjacent to our lobby area that serves breakfast. I regret that my staff did not offer this option to you. Asheville is a food mecca with close to 50 restaurants in the downtown area alone. I hope you will plan your next trip with us so we can provide you with another great stay in the future. Once again, thank you for staying at the Crowne Plaza Tennis & Golf Resort and we appreciate your feedback.

Shannon Mason
Assistant General Manager
Crowne Plaza Tennis & Golf Resort – 1 Resort Drive, Asheville, NC 28806
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Resort Asheville

Property: Crowne Plaza Resort Asheville
Address: 1 Resort Dr, Asheville, NC 28806-3815 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more   less 
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville

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