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“not up to crowne standards”

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Crowne Plaza Resort Asheville
Ranked #39 of 65 Hotels in Asheville
Soddy Daisy, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“not up to crowne standards”
Reviewed September 3, 2013

old property. Lacks lots of maintenance. Very Beds were excellent, shabby exterior. Staff was almost but not quite rude. Food was good but inconsistent, eggs on buffet one day, cooked to order next. Quite pricey for what you receive

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank papafisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, September 5, 2013
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, We’re sorry we fell below your expectation regarding older property with a shabby exterior. As such, your comments will be forwarded to the ownership of the hotel to take into consideration for future improvements where possible.I also assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
Lori Hollifield
Manager on Duty
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1,148 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (257)
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La Grange, North Carolina
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 3, 2013

Nice place to stay!! Was there for a business trip. Our agency hosted a national convention with 485 people registered. There was plenty of room in the meeting spaces and all very clean. Very nice meeting spaces and really good food prepared by the hotel for our functions! Hotel rooms are good, but bathrooms were a little small. Very clean though! Several of our guests enjoyed the Zipline. The grounds were very neatly landscaped and clean. Nice pool area!!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harleesnana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, September 5, 2013
Thank you for staying with us and leaving a review. I am glad to hear that you enjoyed your room accommodation and amenities. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.Thank you again for your feedback and can't wait to see you on your next trip to Asheville on business or pleasure.
Lori Hollifield
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Airy, North Carolina, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

This is a great location for getting to downtown Asheville. Literally about 3 minutes away and the drive is easy. This resort has many very nice tennis courts; pools and a golf course. They do have a zip line which we did not try out.
Our most recent room was nice, but nothing special. There was a lot of noise from late nighters walking down the hall which sounded as if they were in the room with us.

Room Tip: They have some nice larger suites away from the parking area that are much better than regular rooms...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoanI538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, September 5, 2013
Thank you so much for your candid review of our hotel. It is very pleasing to know that you were satisfied with the service. On the other hand, please accept our sincere apologies for the not up to par experience during your stay. We take noise issues very seriously; please inform us during your stay so security can insure you a good night sleep. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.
Lori Hollifield
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 2, 2013

Older property, has the advantage of having more open outdoor area compared to other hotels in the area. The adjacent athletic facility is nice. Three separate buildings, some of which built on a hilside.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, September 5, 2013
Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect. Our goal is to ensure that all our guest leave satisfied and we try our best to fulfill all our guest requests. Our facility is located on 125 acres but has lots of amenities to offer. Two outdoor pools, 8,000 sq. feet fitness complex with an indoor saline pool, Zip line, adventure course, and the newly added bike trails. We offer a little something for everyone. We hope you will come back for another visit soon and take advantage of the amazing amenities on the property.
Lori Hollifield
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, North Carolina
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2013

The resort is in a great location for sightseeing in Asheville. We stayed from Sunday -Thursday so the hotel was very quiet during our stay. Our room was a nice size and very clean. The staff was friendly and the property was well kept. Overall, we enjoyed our stay. We would stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NCTraveler1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, September 5, 2013
I appreciate you taking the time to share your feedback. Our staff truly tries to create a great experience for all of our guests no matter what has brought them to Asheville, and I am pleased that you felt taken care of. Please give us a call anytime you plan to travel to Asheville!
Lori Hollifield
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 2, 2013

I had read many reviews on Tripadvisor about this property shortly after booking on Priceline. I had expected my stay to be mediocre at best and the property to be less than short of nice. My expectations were blown away by a friendly staff. The breakfast bar is a wonderful option for guests and at a low price per person you will find that the meal at the Crowne Plaza is an excellent way to start your day. I hope I have the opportunity to return to this beautiful property staffed with wonderful employees who truly care about their customers. I have stayed at some of the finest hotels and resorts in the U.S. and when it came time to check out of the Crowne Plaza in Asheville I truly felt sadden by having to leave. Thanks to all of the staff that made my visit spectacular.
Barry Howell

Room Tip: The friendly staff will try to accommodate your needs the key is communication before staying at any...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank streetrodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, September 5, 2013
Thank you for staying with us and leaving an outstanding review of your stay at the Crowne Plaza Tennis & Golf Resort! Its always great when a guest can take part in so many aspects of the property in order to give a well rounded review. I am glad to hear that you enjoyed your room accommodation and amenities. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I will share your comments with our staff and ownership. Thank you again for your feedback and can't wait to see you on your next trip to Asheville!
Lori Hollifield
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 31, 2013

Crowne Plaza Resort takes a great location in the beautiful mountains of Asheville, NC to offer their resort to customers. Friendly staff, clean rooms(hvac unit in room a little loud), clean grounds, good breakfast, shuttle van service, huge covered poarch(with rocking chairs), and Denny's that's in walking distance. Great over-night stay with acceptable value for the price to spend the day with the family on wife's birthday at Biltmore.

Room Tip: Building B rooms have views of the pool.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samuel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, September 5, 2013
Thank you for staying with us and leaving a review. I am glad to hear that you enjoyed your room accommodation and amenities. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.Thank you again for your feedback and can't wait to see you on your next trip to Asheville hopefully before your wife's birthday!
Lori Hollifeild
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Resort Asheville

Property: Crowne Plaza Resort Asheville
Address: 1 Resort Dr, Asheville, NC 28806-3815 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more   less 
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville

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