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“Wonderful Place to Stay!!”

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Crowne Plaza Resort Asheville
Ranked #39 of 65 Hotels in Asheville
Beaufort, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful Place to Stay!!”
Reviewed July 24, 2013

We can't say enough about this place. The staff made us feel right at home, we didn't want to leave. The room was very clean and the bed was very comfortable. We had a great view from our balcony and it was very quiet and peaceful. There's nothing I can complain about. I also like the fact it was convenient to downtown and they had a shuttle for 5 dollars per person round trip. If you don't know your way around Asheville downtown it's the way to go and you don't have to find a parking place.

Room Tip: The second floor gives you a nice view and a room not over the parking lot
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rosemaryand C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, August 17, 2013
I appreciate you taking the time to share your feedback. Our staff truly tries to create a great experience for all of our guests no matter what has brought them to Asheville, and I am pleased that you felt taken care of. Please give us a call anytime you plan to travel to Asheville!
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1,148 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (257)
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English first
Davidson, North Carolina
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 22, 2013

Excellent staff. Nice place. Easy 5 minute shuttle to downtown. Spend the $100 a night u save at a restaurant DT. Room furniture looked nice. Wi Fi not that good, and TV wasn't the best, but over all we will stay again due to convenience and rate.

Room Tip: Really sloped drive could be a challenge in winter
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChasJhsn1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, August 15, 2013
Thank you so much for your review of your stay at the Crowne Plaza Tennis & Golf Resort. Please report any internet problems to desk so that our IT Department may fix it. We look forward to seeing you again in the near future. Leaf peeping season is right around the corner!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 14, 2013

I've always heard the Crown Plaza hotels were top-notch properties. My hub and I are by no means we so when I saw I could score a room here on Price-line I was thrilled. It was our 28th anniversary weekend and we've been saving for an overnight stay.
CONS
1) We arrived at around 3 pm- my hall was lined with garbage bags, laundry. Not one or two bags...but the hall. Not vacuumed with debris on the floor.
2) I walked into the room and there was an extra bed on a cart - we didn't ask for it. It was up to the ceiling, imposing and not needed.
3) In the elevator a young woman said she had problems with wi-fi and was moved to the main building. My hub and I tried to sign on with no luck. Went to the front desk and told them the problem. They said they were working on it. I never got on, hub had limited service and got kicked off.
4) The service for the TV - not sure what it was, think it was just broadcast TV with the channels going 2.0 2.1 2.2 etc. The picture quality of some of the channels we were watching was pixelated. Extremely frustrating. We did have HBO and that channel was fine.
5) The room was nothing special. Frankly for the money we spent, I could have booked the same quality room at a lower-priced property and have no problem with TV and wi-fi.
6) My main problem is that after hearing the accolades of praise for Crown Plaza, we were so disappointed.
PROS
1) The staff was extremely courteous and attentive to the problems we presented.
2) The view was beautiful - so much nicer looking out to see a gorgeous green golf course and trees.

Room Tip: We were next to the elevator and the noise late at night from people and especially children was ver...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yukibar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review, July 29, 2013
Dear yukibar,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and view.

However, We’re sorry we fell below your expectation regarding cleanliness, internet access and the television channel selection. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, NC
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 12, 2013

Visited friends who stayed here. They were not happy. I could not believe when I visited their room that you could actually hear a neighbor passing gas in the room next door. They booked for five nights, left after two nights. Staff seemed nice and dining very poor as we tried to eat in dining room the first night, could not get any service at all. Finally left after 30 minutes and no server or even water. Carpets in hallways was nasty and food service trays from maybe the morning still out in the evening. Something wrong here and I won't make the mistake of suggesting to friends who visit the area in the future.

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
3 Thank Bland H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, August 15, 2013
Thank you so much for your candid review of our hotel. It is very pleasing to know that you were satisfied with the service. On the other hand, please accept our sincere apologies for the not up to par experience during your stay. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Hill, South Carolina, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 8, 2013

The stay was great. The weather was horrible but we had plenty of things to occupy our time. Having a villa is a great way to ensure comfort during your stay. the maids even visited the villas once a day which was a surprise to us. They even did the dishes. There were beavers living by our cabin so it was fun to see some wild life. Great view of the golf course and wonderful grounds. The bar staff was extremely slow but the food was good and it was a nice bar. Very friendly and helpful staff. Asheville itself is an awesome town and even in horrible weather it is a nice place to spend the day. Would love to go again.

Room Tip: The villas are great!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CS1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, August 17, 2013
I really appreciate your outstanding and informative review and thank you for sharing your feedback. Its always great when a guest can take part in so many aspects of the property in order to give a well rounded review. Thank you again for your feedback and can't wait to see you on your next trip to Asheville!
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Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2013

Nice large property with lots of tennis courts, a couple of pools, and ziplines. When we checked in I was offered a free welcome beverage for being a priority club member, it was a nice touch and other hotel loyalty programs should take note. Our king bed executive room was huge and we had a nice view from our patio of rolling hills and the zip lines. The food and drinks were pretty good and reasonably priced. We saw some reviews that warned of noise from dogs or groups staying here for tennis tournaments, but we experienced none of that. The only downside is it's not near anything and It is a bit tricky to get to and from the hotel since it's right off the highway. It's about 5 minutes from downtown, and about 15 minutes from Biltmore.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, August 17, 2013
Thank you for your review and I am so glad that you enjoyed your time in Asheville. I hope you can return in the future with friends/family and get the chance to explore some of our great amenities that really sets us apart from other hotels in town. Our zipline, treetop adventure park, and 8,000 wellness center are amazing!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 8, 2013

I have attended a swing dance event at this hotel for 3 consecutive years, and I always look forward to going back. The hotel itself is beautiful, with all the charms that you could want in beautiful Asheville, NC. The event is held in December, so sometimes it snows, which just makes things magical. The staff is always super helpful, and the rooms are spacious enough to share.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielleM891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, August 15, 2013
Thank you for staying with us and leaving a review. I am glad to hear that you enjoyed your room accommodation and amenities. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.Thank you again for your feedback and can't wait to see you on your next trip to Asheville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Resort Asheville

Property: Crowne Plaza Resort Asheville
Address: 1 Resort Dr, Asheville, NC 28806-3815 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more   less 
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville

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