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“Great place/ we have stayed here 3 times”

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Homewood Suites by Hilton Asheville- Tunnel Road
Ranked #8 of 63 Hotels in Asheville
Certificate of Excellence
Conway, United States
1 review
“Great place/ we have stayed here 3 times”
5 of 5 bubbles Reviewed July 8, 2014

We like this place for many reasons. We like the separate living room/bed room area in the suite which enables us to stay up late and allow the other person to sleep. We like the full frig and 2 burners and dishwasher for cooking. We like the breakfasts and suppers offered. The dinners (Mon-Thurs) along with drinks and good breakfasts are one of the reasons we like this place. Everything was tasty and they also had nice strong coffee. We like the easy accessibility to the down town and to the main highways. It was very accessible to the Blue Ridge as well!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,315 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
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English first
Suburban Chicago
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed July 3, 2014 via mobile

We stayed at this property last night and were very disappointed. The room appeared to be dated but clean at first blush. However, the sheets did not fit the bed, every time someone upstairs flushed the toilet it was louder in our room than the toilet actually in our room. This was annoying and kept me awake. But the icing on the cake was that the faucet handle in the tub did not work. The handle turned around and around with no effect. At first I could not get any water at all, finally got the water on and it was luke warm, then hot--no happy medium. Then came the time to turn the water off and that wasn't so easy, either. My husband couldn't get it to work at all and wasn't able to take a shower. If you plan to stay at this hotel be sure to check the room thoroughly before moving your luggage in as this hotel has housekeeping issues.

Stayed July 2014, traveled as a couple
Helpful?
2 Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, July 8, 2014
Thank you for staying with us and sharing your experience. I am sorry about the housekeeping issues, the noise and the tub faucet being broken, and want to thank you for bringing it to our attention at checkout so that we could repair it. Please, whenever something like this is found, we would like to know right away so that we can fix it to cause minimum interruption to your stay. I apologize that these weren't right for you prior to your arrival, but am happy we were able to fully refund your night's stay in the spirit of our 100% Suite Assurance Guarantee. Thank you again for your review and we hope to see you again on a future visit to our area.
Sincerely,
Troy Ferguson - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 2, 2014

I took my son to a two week summer camp near Asheville and stayed at this property the night before drop off with my two younger children in tow. While the summer rate is rather expensive, the hotel did not disappoint. It is a very nice property located within a short walk of many restaurants. The rooms were extremely nice and spacious and the staff was exceptional. While the free breakfast was not commensurate with the rate we paid, overall, we were all pleased with the hotel and would happily stay here again.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David8675309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Storrs, CT
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

My husband and I spent 6 nights in Homewood Suites Asheville and the staff and management were amazingly helpful and friendly. A special thanks to Shepherd at the front desk for his professionalism. The view of the mountains was beautiful and our room was perfect.

The only problem we had was the mold in the tub and shower area gave me an asthma attack, but I called the front desk and 3 minutes later they sent up housekeeper who scrubbed all the mold away while we went out to dinner. No more problem. There was also a water main break at the hotel but it was no problem for us. The housekeeping staff is excellent.

The scrambled eggs and quiche at breakfast were excellent but the supper lacked vegetarian options for us. Please add vegetarian options for supper guests! We loved Homewood Suites and look forward to returning again. I felt completely at home in this hotel!

Room Tip: We stayed in Room 604 and it was quiet and had a beautiful mountain east facing view with plenty of...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasStorrs_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hershey, PA
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

The staff and management at this hotel is just so friendly, helpful and went out of their way to make our stay just perfect. The hotel provides you shuttle service within a 5 mile radius of the location so you don't need to drive yourself to get around and see things or go out for shopping and dining. Hotel was very clean. Breakfast food was great along with the Manager's reception during the week for the guests. We will definitely be staying here again. We stayed here 3 days for a wedding.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusieQ1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, United States
1 review
5 of 5 bubbles Reviewed July 1, 2014

The rooms were clean and nicely decorated. We had everything we needed to make our stay as comfortable as possible. The staff were friendly and very helpful the whole time we were there. We had breakfast every morning which made getting on the road much easier. The food was very good.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed June 30, 2014

I have very mixed feelings about my recent stay. First off, the space overall was nice. The suite we stayed in was on the 5th floor towards the back of the building so little traffic from the streets was heard and it was quiet on the floor as well. The view out the windows was amazing - you could see the mountains and not much else (ignore the parking lot below, of course).

The biggest challenges were the beds were not great, comfort wise, and you could literally hear everything the neighbors did on both sides - from flushing the toilet to putting the seat down too quickly! Not really my first thing to want to hear when staying at a rather expensive hotel or suite. There were times when the outside noise was a bit much - traffic overall was quiet so it was only two or three times the entire 3 day weekend. The noise from the 6th floor - thudding and running - was there but again not every waking minute, but still there. Seems they focused more on outside noise and less sound dampening from the inside from the guests.

There were a few more little things honestly not worth mentioning and could have just been this particular stay never to repeat again so I'll move to the good!

The breakfast each morning, although the place was crowded, went smooth and the variety was certainly better than expected. The coffee served (3 different, including robust/dark, regular and decaf) was nothing great and most times was barely warm but I'm a snob about coffee and tea so I'll pass on further review there.

The best thing about the location was just that - location. Minutes, literally, from everything you need to do when visiting Asheville - from the Biltmore to Downtown to anywhere else you wanted to go! I was wary at first given the access roads all over the place but glad we opted for this hotel in lieu of some of the more expensive ones downtown and closer to the Biltmore itself.

All in all I'd rate it as a 4 out of 5 and would certainly consider staying again (which is not normal for me) when I visit Asheville later in the year.

Oh the best part was it was part of a package deal with the Biltmore and the hotel was 100% prepared for my arrival including my tickets and planner, etc. Very nice transition. Nicely done!

I'll update if I think of anything else and most certainly if I visit again this year as planned.

Room Tip: Aim for an upper floor (6th is best, 5th will do) and at the back of the property. The noise is lowe...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dayn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Asheville- Tunnel Road

Property: Homewood Suites by Hilton Asheville- Tunnel Road
Address: 88 Tunnel Rd, Asheville, NC 28805-1231
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Asheville
#4 Family Hotel in Asheville
#12 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Asheville- Tunnel Road 3*
Number of rooms: 94
Official Description (provided by the hotel):
Full renovation completed in Spring of 2017. Experience Asheville’s finest all-suites luxury hotel located within minutes of downtown Asheville, Biltmore Estate and the city’s finest dining. At Homewood Suites by Hilton, Asheville, extra room is just the beginning. Our spacious and roomy suites have separate living and sleeping areas, work desks with complimentary internet, fully equipped kitchens and new high definition LCD televisions. Start your day with a complimentary hot breakfast served in our all-new fireplace lobby and Monday-Thursday evenings, you can look forward to a complimentary evening social. Make your luxurious mountain vacation dream come true at Asheville’s new Homewood Suites by Hilton. ... more   less 
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Also Known As:
Homewood Suites By Hilton - Asheville Hotel Asheville
Homewood Suites Asheville
Homewood Asheville
Asheville Homewood Suites

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