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Homewood Suites by Hilton Asheville- Tunnel Road
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Reviews (1,537)
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All reviewsmon thurscomplimentary dinnerevening receptionfull size refrigeratorseparate bedroomindoor poolking suitesmall kitchentunnel roadfree shuttleshuttle servicehot breakfastbreakfast staffliving areaclose to downtownwould stay here againgreat place to stay
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1,277 - 1,282 of 1,537 reviews
Reviewed May 8, 2012

We stayed here a year ago and it was great. So we went again. Not so this time. The room smelled, all the bedding was so rumbled it looked like it had been wadded up. The shower curtain looked the same. Not very professional. Trash from previous guest still under sink. The coffee in lobby was just luke warm. Not at all as well cared for or as clean as last year. Breakfast was just okay and not up to the standard from previous year. The sad part is my son paid for our stay and it was certainly wasted money spent.

Room Tip: Do not tell the staff, as they did nothing to improve the room.
  • Stayed: May 2012, traveled as a couple
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Thank Parisstinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded May 17, 2012

Thank you for staying with us again recently, we appreciate your return visit and greatly value your business. I am sorry that this last experience has disappointed you the way it has. We do stand behind our Suite Assurance Guarantee, "We guarantee high-quality accomodations, friendly, efficient service and clean, comfortable surroundings. If you are not completely satisfied, please let us know. We'll make it right or your night's stay is free." I regret that I did not know of your disappointment before your departure as we don't expect you to pay if you are not satisfied. Thank you for your comments and we hope to see you again the next time you visit our area.
Sincerely,
Troy Ferguson - General Manager

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Reviewed May 2, 2012

Our stay at the Homewood Suites was outstanding. The room was clean, the staff was excellent and very courteous. They went out of their way to make you feel comfortable. The proximity of the hotel to area attractions could not be beat. I highly recommend the Homewood Suites and will be staying their on my next visit to Asheville.

  • Stayed: April 2012, traveled as a couple
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Thank Antonio J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded May 17, 2012

Thank you for being our guest and leaving a review about your experience. We are very happy you enjoyed your stay and look forward to seeing you again soon.
Warm Regards,
Troy Ferguson - General Manager

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Reviewed May 2, 2012

Stayed for 2 weeks as we checked out Asheville. The one bedroom suite was clean and comfortable with small kitchen and living/dining room. Customer service was consistent to a high standard from front desk to the breakfast and evening food service: the staff attitude seemed genuine and helpful. Although we did experience some glitches with housekeeping ranging from outstanding effort to accomodate our requests to not making up our room a couple of times (no big deal). Breakfast and evening food service was varied and generally excellent.

Hotel location was perfect for visiting downtown Asheville just a couple of miles away with easy access down I-240. Ingles supermarket is located just across Tunnell Road. We could not get our GPS to recognize the hotel address; it took us 3-4 miles south on Tunnel Road away from the actual location. Just remember exit I-240 at Junction 6 and you are within 100 metres of hotel!!

Room Tip: High floor facing I-240 (back of hotel) has a view of hills and just a little traffic noise, but OK level.
  • Stayed: April 2012, traveled as a couple
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Thank solyluz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded May 17, 2012

Thank you for staying with us while checking out the Asheville Area and for sharing your comments with fellow travelers. We are very pleased that you enjoyed the service we provided, our location, breakfast and dinner. We apologize for the "glitches" and want you to know that we take guests' wishes seriously to privacy when the Privacy Please sign is on the door. Thank you again for being our guest and we hope to see you again soon.
Sincerely,
Troy Ferguson - General Manager

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Reviewed April 19, 2012

Having never visited Asheville before, we booked largely based on the tripadvisor reviews. What a great hotel! I would never stay anywhere else, should we revisit. Desk staff were outstanding. Being from New Zealand, we made the most of the shuttle service into town, and within a 5 mile radius. The staff were always available, willing and cheerful. Rooms were excellent. I honestly cannot fault this hotel. Go for it!

  • Stayed: April 2012, traveled as a couple
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3  Thank iffy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded April 27, 2012

Thank you for choosing to stay with us during your visit to Asheville for the first time. We truly appreciate your warm comments and are glad you enjoyed the service we provided and were able to take advantage of our Courtesy Shuttle service. We look forward to seeing you the next time you visit our area.
Sincerely,
Troy Ferguson - General Manager

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Reviewed April 12, 2012

We were thoroughly impressed with the Homewood Suites in Asheville, NC. We stayed for 4 nights and had a ball. The hotel is just minutes from the heart of downtown Asheville with all of it's funky little art stores, bars, restaurants and shops. The accommodations at the hotel were very nice, breakfast was included each day and was always fresh and tasty and M-TH nights they also have a free light meal that included wine and local beers on tap (also free!). Every morning we would pick a new direction to head or area we wanted to spend some time in and the staff would head us in the right direction. The location was perfect. And if you are in Asheville on a Friday evening during the warmer months, make sure you go to the drum circle downtown. It's a must see event and a lot of fun. Just google it because there are many video clips on the net.

Room Tip: All rooms with the whirlpool tubs are on the ground floor so if you want more of a view, choose a high floor facing the back of the property.
  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank TheMisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded April 27, 2012

Thank you for staying with us during your spring getaway. We are happy you enjoyed our central location, breakfast and dinner & drinks. We appreciate you staying here and taking the time to share your experience with fellow travelers. We look forward to being a part of your next visit to Asheville.
Warm Regards,
Troy Ferguson - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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