We did not know on Memorial Day that veterans eat free and this place would be under siege. That being said, I do get upset when one of my favorite chains kind of ignores basic things because of high occupancy. The booth we were sat in did not even appear to have been cleaned from the night before as I instantly stuck to the seat when sliding in. I was handed a dirty damp towel to clean it off with.
Next, I thought I would have to stand on my head to get the management to exchange an item. (To explain the exchange, I am hooked on Applebee's riblets and seem to always order them. This time, they were tough and chewy, and just plain, you know, not good.) I tried to opt for something else, and got a very indignant manager who said because I was "full of riblets" I was not just going to switch to something else "on his watch". I pointed out I had only tried 3 different ones, and they were all tough, and there they all were, still on the plate.You would have thought I was trying to get a free meal, like 95% of the patrons already were.
My husband, the veteran, was very pleased with his meal, by the way. And it was off the regular menu as well, so there was really no excuse for the attitude.