I must say the location of this hotel could hardly be better, right in the heart of everything. Unfortunately that is the only nice thing I have to say. On our first day, an expensive bottle of perfume was taken from my room, seems odd yes, I would never have thought to put it in the safe. I tried to politely approach someone at the front desk and was told they would talk with housekeeping and someone would give me a call within the hour. No one called so I returned to the desk in the evening and tried to ask again. I approached her with, “I spoke to someone this morning about an item missing from my room…” before I could get anything else out her response (in a particularly rude tone) was “something?....is it like a mystery?” I could tell right away she was not going to be of any assistance. I finally got to talk to the interim manager and they offered to cover the cost of the bottle, but none of the staff seemed concerned at all that this had happened nor was there talk of someone else cleaning our room for the rest of our stay, so we were forced to decline housekeeping for the remaining three days.
Besides this, the room was not stocked with coffee (coffee maker and one creamer) when we arrived and the carpet had several large stains…some actual crusty food. The structure and set up of the hotel were nice, but the front end staff and housekeeping were very disappointing. (One exception, those working at the eatery were very pleasant).
I would suggest they start over and re-launch the location with new employees! We will certainly return to Asheville, but not to this hotel.
- Official Description (provided by the hotel):
- The Aloft Asheville Downtown hotel offers a great view of the mountains while being situated in the heart of downtown Asheville, within walking distance of shopping, restaurants, and art galleries. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Priceline, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and getaroom.com so you can book your Aloft Asheville Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.