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SpringHill Suites Asheville
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Reviews (411)
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All reviewsfront deskthe breakfast areaking suitetunnel roadroom was cleanindoor pooloatmealliving areafree breakfastmini fridgenice stayexercise roomgreat place to staywould stay againclose to downtownminute drivevisiting asheville
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Reviewed October 17, 2012

We stayed one night while in the area driving the Parkway, etc. The facility was better than expected, modern, clean, and if we'd been staying longer could have put the kitchenette and pool to good use. There is a Carraba's right next door where we enjoyed a wonderful meal, but could have ordered from the room or taken out. We've stayed in similar style suites before, and really like the seperated "rooms" concept of this hotel. The room was clean, fresh, quiet, and well appointed. The staff were friendly and accomodating when we asked for a "pack-n-play" for the baby. Internet access was good and relatively fast! Although we were in a room directly across from the elevator and ice machine, you could barely hear either from inside the room. My only two complaints are that the breakfast ended at 9AM and that the room had two full size beds rather than the advertised queen beds.

Room Tip: Confirm the bed size at check-in!
  • Stayed: October 2012, traveled with family
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1  Thank swhudson3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded October 22, 2012

Dear swhudson3,

Thank you posting a review of your recent stay with us. I am so happy to hear that you enjoyed your time with us and that our staff took good care of you. I would like to apologize for the confusion over the bed types. I am working with our ecommerce people to ensure that this is corrected.

Thank you again and I look forward to seeing you again in the future..

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Reviewed September 24, 2012

It was raining very hard when we arrived in Asheville. We knew that we were really too early to check in, but we wanted to let the hotel know that we were here. Moira, the desk clerk, was so kind. She understood how frustrated we were by the downpour and she allowed us to check in early, get a cup of coffee and relax. We has a king suite, and it was so comfortable. Breakfast was adequate - pretty standard for Marriott properties - but good. We would absolutely stay here if we come back to Asheville.

  • Stayed: September 2012, traveled as a couple
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3  Thank MsDuffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded September 26, 2012

Dear MsDuffy,

Thank you for your very nice review of your recent stay with us. I am so happy to hear you enjoyed your time with us and that Moira was able to assist you with an early check in. I will be sure to pass along a copy of your review to Moira. Thank you again and we look forward to seeing you on your next trip to Asheville.

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Reviewed September 16, 2012

We stayed here for two nights while visiting Biltmore in late August and, unlike a few other reviewers, were delighted with our choice. Admittedly, our trip was probably after the busy family-travel period, when most kids were back in school. So, while the hotel seemed comfortably occupied, we found no reason to stress about parking or inadequate breakfast space. Our room was spotless, fresh, and quiet, the bed was excellent, and the a/c was very responsive to our desired temperature setting. The staff couldn't have been more gracious and accommodating: from Bogumil, the front desk manager who not only greeted us warmly, but happily gave us dining suggestions and directions whenever we needed them, to Patricia, the breakfast room attendant who treated everyone like a special friend, to the housekeeping staff we met in the hallway. And the location made it an easy drive to either the Biltmore House or downtown.
If you're expecting J.W.Marriott or Renaissance appointments at this price point, you won't be happy. But if you're looking for excellent value, i.e., nice accommodations, great service, and good location for a modest price, this fits the bill.

Room Tip: Request a room on the top floor facing the mountains.
  • Stayed: August 2012, traveled as a couple
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1  Thank froamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded September 18, 2012

Dear Charles S,

Thank you so much for very nice review of your stay with us. I am very happy to hear that you enjoyed your time with us and that our staff took very good care of you. I will be sure to pass along a copy of your review to the staff so that they can see your very nice comments. I know that Patricia and Bogumil will be especially delighted with your review.

Thank you again and we look forward to seeing you on your next trip to Asheville.

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Reviewed September 8, 2012

Spent 2 nights in Asheville, NC weekend after Labor Day 2012. 1st night in the Homewood Suites (Hilton) and 2nd night in SpringHill Suites (Marriott).
Homewood's king suite was nicely appointed and clean. Full kitchen including full size fridge and range top. Ceramic tile entrance and bath with nice appointments. Complimentary HOT breakfast in their large dining room was a nice weekend touch - during the week your evening meal is also part of the package.
SpringHill's hotel decor and king "suite" were right out of the mid-'60's - everything in the entire hotel was in shades of "mint green" and when we entered our room it was "Frebreezed" to death - had to open the window and turn on the vent fan to cut the air to breathing consistency - wonder what else they were "covering up". Teeny fridge and microwave and not much else - and at the same price the Homewood was charging. Breakfast was usual "continental fare" - unimpressive.
One would think that hotel chains would know what their competition was "selling" and try to keep pace. Would have stayed at the Hampton but they didn't have any fridges in any of their rooms - for almost $200/night I would have expected a little more from the Marriott brand.
Know where I'll be staying next time I'm back in Asheville -- hope those reading this learn from our experiences -

Room Tip: Get a room on the TOP floor - the framing isn't very well insulated so you can hear your upstairs "neighbor" - rooms on the back of the building face some woods but it beats having the parking lot illumination blasting in your windows.
  • Stayed: September 2012, traveled as a couple
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2  Thank mtnpotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded September 10, 2012

Dear mtnpotter,

Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you were unhappy with our hotel vs the Homewood Suites. I would like to point out that you are comparing us to a very different level of hotel. The Homewood Suites is a hotel set up for long term stays with full cooking facilities and full suites. We however are only set up with studio suites and mini friges and microwaves. The Homewood Suites is also very much like our Residence Inn with the full morning breakfast and the evening social. The Residence Inn would be a hotel that is more along the lines of the Homewood Suites as they are set up for long term stays.

Thank you again for taking the time to review our hotel and I hope that you will give us another try in the future.

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Reviewed September 4, 2012

Nice clean property. Showing a slight amount of wear and tear but nothing unusual. Nice suites, with all the usual ammenities. Convenient location off tunnel rd. Easy to get to downtown, biltmore, restaurants, shopping, blue ridge parkway, etc. Staff was professional. Breakfast area is small, so I'd recommend trying to visit during off peak hours. Breakfast options were ample, no complaints. Would definitely stay here again.

Room Tip: Rooms facing parking lot don't offer a view but also don't have road noise from interstate.
  • Stayed: August 2012, traveled on business
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1  Thank onamissionap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded September 7, 2012

Dear onamissionap,

Thank you for posting a review of your recent stay. I am so happy to hear that you enjoyed your time with us and I look forward to seeing you on your next trip to Asheville.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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